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Cibc Bank Technical Support Jobs (NOW HIRING)

CIBC US

Senior Production Support Engineer

Chicago, IL · Hybrid

$115K - $150K/yr

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team ... Communication - express technical concepts to non-technical audiences with precision and clarity.

CIBC

Personal Banker

Worth, IL · Hybrid

$55K - $60K/yr

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team ... support, and MomentMakers, our social, points-based recognition program. * Our spaces and ...

CIBC

Personal Banker

Worth, IL · On-site

$55K - $60K/yr

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team ... support, and MomentMakers, our social, points-based recognition program. * Our spaces and ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... tax changes, bank account updates and defective diskettes -Assist in training users in the ...

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Cibc Bank Technical Support information

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$14

$26

$44

How much do cibc bank technical support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for cibc bank technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Is CIBC laying off employees?

CIBC Bank Technical Support employees are not currently reported to be facing widespread layoffs. Like many financial institutions, CIBC may adjust staffing levels based on business needs, but there have been no public announcements of significant layoffs affecting technical support roles.

Does CIBC offer remote work options?

CIBC Bank Technical Support roles may offer remote work options depending on the position and department. Many customer service and support roles at CIBC have transitioned to hybrid or remote arrangements, especially for roles that can be performed online or via phone and computer systems. Candidates should review specific job postings for remote work availability and requirements.

What is the pay scale for CIBC?

The pay scale for a CIBC Bank Technical Support role typically ranges from CAD 40,000 to CAD 60,000 annually, depending on experience, location, and specific responsibilities. Entry-level positions may start lower, while experienced technicians or those with specialized skills can earn higher salaries. Compensation may also include benefits such as health insurance and performance bonuses.

Is CIBC a good company to work for?

CIBC is considered a reputable employer in the banking industry, offering roles such as technical support with opportunities for skill development and certifications. Employee reviews often cite a professional work environment and competitive benefits, though experiences can vary by position and location.

What is the difference between Cibc Bank Technical Support vs Cibc Bank Customer Service Representative?

AspectCibc Bank Technical SupportCibc Bank Customer Service Representative
CredentialsBasic IT certifications, banking knowledgeCustomer service training, banking knowledge
Work EnvironmentTechnical help desks, IT support teamsBranch, call center, customer service centers
Employer & Industry UsageBanking institutions, IT support rolesBank branches, customer service roles
Common Search & ComparisonYesNo

While both roles serve banking clients, Cibc Bank Technical Support focuses on resolving technical issues related to banking systems and software, requiring IT skills. In contrast, Cibc Bank Customer Service Representatives handle client inquiries, account management, and general banking services. Understanding these differences helps job seekers identify the right career path within the banking industry.

What cities are hiring for Cibc Bank Technical Support jobs? Cities with the most Cibc Bank Technical Support job openings:

Senior Production Support Engineer

CIBC US

Chicago, IL • Hybrid

$115K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a Senior Production Support Engineer on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days may be remote.

How You'll Succeed

  • Application Support - investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.

  • Database Support - write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.

  • Cloud Computing - manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.

  • Release Management - oversee production changes affecting CIBC's SAS Viya AML platform, including bug fixes and version upgrades.

  • Service Continuity - perform disaster recovery tests.

  • Collaboration - build trusted working relationships with business stakeholders, technology partners, and external vendors.

  • Communication - express technical concepts to non-technical audiences with precision and clarity.

  • Continuous Learning - stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Who You Are

  • You have at least 5-8 years of experience in an application support role. Experience with Linux virtual machines, writing SQL queries, and a technical familiarity with cloud computing (preferably Azure) is preferred. Experience with SAS Viya, along with relevant certifications, would also be an asset. CIBC supports the completion of the SAS Certified Specialist: Administration of SAS Viya exam and relevant Microsoft Azure training.

  • You have strong communication skills and the ability to prioritize work effectively in a fast-paced environment.

California residents - your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $115,000-$150,900 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Anti-Money Laundering (AML), Application Production Support, AutoSys Workload Automation, Cloud Computing, ITIL Processes, Linux, Microsoft Azure, PostgreSQL, Red Hat Enterprise Linux (RHEL), SAS Viya, ServiceNow Platform, Structured Query Language (SQL)

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