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Chemistry Technical Support Remote Jobs (NOW HIRING)

Absorb Software

Technical Support Specialist

What you'll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Fully remote-first work with flexible work arrangements. * Comprehensive Health and Wellness ...

Granicus

Manager - Technical Support

Saint Paul, MN · Remote

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type Full-Time Employee Type Regular Location Type Remote The Company Serving the People Who Serve the People ...

New

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Technical Support @ MergeCo As a Technical Support Specialist, you are dedicated to making sure ... Remote work available for U.S.-based candidates * 401(k) with employer match * Paid parental leave

Absorb

Technical Support Specialist

Gibsonton, FL · Remote

What you\'ll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Fully remote-first work with flexible work arrangements. * Comprehensive Health and Wellness ...

Beyond Impact

Technical Support Specialist

North Oaks, MN · On-site +1

We are looking for a Technical Support Specialist to join our growing team. This role will provide ... Experience managing patching, remote access, and security tools within Kaseya. IT Troubleshooting ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Vultr

Technical Support Engineer

$30 - $40/hr

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... As a Technical Support Engineer, you'll work closely with customers, system administrators, and ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

VOYAGER ACCESS INC

Technical Support Agent

Minneapolis, MN · On-site +1

$26 - $33/hr

We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line ... Primarily remote * Occasional travel possible but not required Hours: * Open to full-time and ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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All JobsChemistry Technical Support JobsChemistry Technical Support Remote Jobs

Chemistry Technical Support Remote information

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$27K

$43.5K

$66K

How much do chemistry technical support remote jobs pay per year?

As of Jun 13, 2026, the average yearly pay for chemistry technical support remote in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chemistry Technical Support (Remote), and why are they important?

To thrive as a Chemistry Technical Support (Remote), you need a solid background in chemistry, problem-solving abilities, and often a relevant degree in chemistry or a related field. Familiarity with laboratory instruments, chemical software (like ChemDraw or LIMS), and remote support platforms is crucial. Excellent communication, patience, and customer service skills help you effectively assist and educate clients remotely. These skills ensure accurate technical support, customer satisfaction, and efficient resolution of complex chemistry-related issues.

What is a Chemistry Technical Support Remote position?

A Chemistry Technical Support Remote position involves assisting customers, researchers, or clients with technical questions related to chemistry products, equipment, or software from a remote location. Professionals in this role provide troubleshooting guidance, product recommendations, and help resolve issues via email, phone, or online chat. They often work for chemical suppliers, laboratory equipment manufacturers, or scientific software companies. Strong chemistry knowledge and excellent communication skills are essential for success in this role.

What is the difference between Chemistry Technical Support Remote vs Chemistry Laboratory Technician?

AspectChemistry Technical Support RemoteChemistry Laboratory Technician
CredentialsBachelor's degree in Chemistry or related field; certifications varyAssociate's or Bachelor's degree in Chemistry or related field
Work EnvironmentRemote, primarily office-based with virtual communicationLaboratory setting, hands-on experiments and sample analysis
Employer & Industry UsagePharmaceutical, chemical manufacturing, biotech companiesResearch labs, quality control, manufacturing facilities
Common Search & ComparisonOften compared for technical support roles in chemistryCompared for lab-based technical roles

While both roles require a background in chemistry, Chemistry Technical Support Remote focuses on providing technical assistance and customer support remotely, whereas Chemistry Laboratory Technicians perform hands-on laboratory work. The remote role emphasizes communication skills and technical knowledge, while the technician role involves practical lab skills and sample analysis.

What are some common challenges faced by Chemistry Technical Support professionals working remotely, and how can they be addressed?

Chemistry Technical Support professionals working remotely often encounter challenges such as troubleshooting complex instrumentation or software issues without direct, hands-on access to equipment. Effective communication is key, as you'll frequently need to guide clients or colleagues virtually through technical procedures using screen sharing or video calls. Building strong relationships with lab staff and leveraging remote diagnostic tools can help overcome these obstacles. Staying organized and responsive ensures you can address client concerns efficiently, maintain high service standards, and build trust despite the physical distance.
Infographic showing various Chemistry Technical Support Remote job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 3% Temporary, 6% Contract, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Technical Support Specialist

Absorb Software

Remote

Full-time

Medical, Dental, Retirement

Posted 24 days ago

Job description

"Every time people ask me how I'm enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I've always had a knack for everything technical, but I've never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially." - Connor Rosine, Client Advocate
Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology?
As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform.
Would you like to learn more about Absorb's Client Advocacy team? Check out the video below:
What you'll do:
  • Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
  • Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
  • Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Extensively research and document customer technical issues.
  • Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.

What you'll bring:
  • 3+ years' experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
  • Basic understanding of core web components.
  • Exceptional attention to detail.
  • Proven time-management capabilities.
  • Excellent communication (both written and verbal) and active listening skills.
  • Ability to grasp technical concepts and explain them in simple term.

Additional preferred qualifications:
  • Previous LMS/E-Learning experience.
  • Technical documentation experience.
  • Zendesk, MSSQL, Jira, Confluence experience.
  • Previous experience working with remote teams.
  • Fluency in other languages (would be a bonus but not required)

Technologies we use:
Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL
What we offer:
  • Fully remote-first work with flexible work arrangements.
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility.
  • Employee driven DE&I programs.

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
  • We achieve exceptional results by genuinely caring about each other and the work we do
  • We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

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