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Checkpoint Software Jobs in North Carolina (NOW HIRING)

Genesis10

Control Room Support Coordinator

Charlotte, NC · On-site

$55.06 - $63.06/hr

Manage checkpoint calls and associated notes * Handle ad-hoc requests across domestic and international ledgers and regulatory reporting Requirements: * Knowledge of the full SDLC (Software ...

New

Baker Donelson

Legal Research Analyst

Raleigh, NC · On-site

... software programs, including but not limited to Westlaw Precision, Lexis+ with Protégé, Wolters Kluwer-VitalLaw, Bloomberg Law, PACER, CasePortal, Checkpoint RIA, HeinOnline, Drafting Assistant ...

New

Baker Donelson

Legal Research Analyst

Winston Salem, NC · On-site

... software programs, including but not limited to Westlaw Precision, Lexis+ with Protégé, Wolters Kluwer-VitalLaw, Bloomberg Law, PACER, CasePortal, Checkpoint RIA, HeinOnline, Drafting Assistant ...

New

Baker Donelson

Legal Research Analyst

Charlotte, NC · On-site

... software programs, including but not limited to Westlaw Precision, Lexis+ with Protégé, Wolters Kluwer-VitalLaw, Bloomberg Law, PACER, CasePortal, Checkpoint RIA, HeinOnline, Drafting Assistant ...

New

Couchbase, Inc.

Public Relations Manager

Raleigh, NC

Serve as the internal checkpoint for all partner and co-marketing announcements, ensuring they ... Direct experience in B2B technology, enterprise software, data infrastructure, databases, cloud, or ...

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Showing results 21-38

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Checkpoint Software information

How does a typical day look for someone working in a technical support role at Check Point Software?

A typical day in a technical support role at Checkpoint Software involves troubleshooting security appliance issues, responding to customer inquiries via phone or email, and collaborating with engineering teams to resolve complex cases. You'll often analyze logs, replicate customer environments, and provide detailed solutions or escalation when needed. Expect to work in a fast-paced, team-oriented environment with frequent opportunities to learn about the latest cybersecurity technologies and best practices.

What is a Check Point software engineer?

A Checkpoint Software Engineer is a professional who specializes in working with Check Point Software Technologies, a leading provider of cybersecurity solutions such as firewalls, VPNs, and network security platforms. Their primary responsibilities include implementing, configuring, and maintaining Check Point security products to protect organizations from cyber threats. They may also provide support, troubleshoot issues, and optimize security settings. These engineers often hold certifications like Check Point Certified Security Administrator (CCSA) or Check Point Certified Security Expert (CCSE). Their expertise is crucial for safeguarding networks and ensuring compliance with security policies.

What are the key skills and qualifications needed to thrive as a Check Point software engineer?

To thrive as a Check Point Software Engineer, you need a solid background in computer science, cybersecurity principles, and network protocols, typically supported by a relevant degree. Familiarity with Check Point security products, firewall configuration, and certifications like CCSA or CCSE are commonly required. Strong problem-solving, attention to detail, and effective communication skills help engineers diagnose issues and collaborate with teams. These abilities ensure the delivery of robust security solutions and protect organizational networks from evolving threats.

What is the difference between Checkpoint Software vs Firewall Engineer?

AspectCheckpoint SoftwareFirewall Engineer
CertificationsCheckpoint certifications (e.g., CCSA, CCSE)CCNA Security, CISSP, or vendor-specific certifications
Work EnvironmentCybersecurity, network security, software configurationNetwork security, firewall setup, troubleshooting
Industry UsageSecurity product development, enterprise security solutionsImplementing and managing firewalls in various organizations

Checkpoint Software is a cybersecurity company specializing in security software and solutions, while a Firewall Engineer focuses on configuring and managing firewalls within networks. Both roles require security certifications and involve network security tasks, but Checkpoint Software professionals often work with specific products, whereas Firewall Engineers handle broader firewall deployment and maintenance across different platforms.

What are popular job titles related to Checkpoint Software jobs in North Carolina? For Checkpoint Software jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Checkpoint Software jobs in North Carolina look for? The top searched job categories for Checkpoint Software jobs in North Carolina are:
What cities in North Carolina are hiring for Checkpoint Software jobs? Cities in North Carolina with the most Checkpoint Software job openings:
Checkpoint Software jobs near you
Infographic showing various Checkpoint Software job openings in North Carolina as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Merchant Services Representative - Charlotte, NC Market

Towne Family of Companies

Charlotte, NC • On-site

$15.25 - $19.50/hr

Other

Re-posted 6 days ago

Job description

Primary Purpose:
Provides implementation and training support to new and existing merchants. Escalation point for customer service.
Essential Responsibilities:
Merchant Customer Service
  • Maintain an in-depth understanding of the software and equipment members are using.
  • Assist merchants with the implementation of third-party software.
  • Educates customers on product functionality and value to increase the level of satisfaction and success members experience.
  • Act as the point of escalation for customer service inquiries.
  • Work with the members to solve complex onboarding and integration issues.
  • Ensure that obstacles during the onboarding process are handled, either directly or by bringing to the attention of management.
  • Stay abreast of product and systems developments.
  • Researching, troubleshooting, and resolving issues for our members POS systems.
  • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.
  • Maintain and control equipment inventory.
  • Provide support to new and existing members including transaction and batch questions, settlement and ACH questions, statement reviews, troubleshooting merchant equipment, account balancing, risk reviews, dispute process, and general PCI questions.
  • Provide merchant documentation to processor including research requests, cost analysis and bid requests, equipment orders, coding requests, and account maintenance forms.
  • Download and reprogram merchant terminals and provide on-site installation and training.
  • Assist members and provide general guidance on the use and functionality of equipment, systems and third-party software sold through processor relationship.
  • Resolve POS gateway and software inquiries.
  • Assist members with enrollment on client portal(s), reset passwords, and answer general questions on functionality of the portals.
  • Provide clear, prompt, detailed, empathetic, friendly, professional, personalized, and customer-oriented support always.
  • Promptly answer and return calls providing information about products and services while obtaining details about questions and issues to provide assistance and follow up until resolution.
  • Monitor the Merchant Support emails inbox and respond accordingly and promptly.
  • Handle member inquiries and complaints with tack and professionalism.
  • Track tickets and member interactions; recording details of inquiries, issues, complaints, and comments, as well as actions taken.
  • Assist with resolving complex member inquiries, issues, and/or complaints in a timely manner striving for total member satisfaction.
  • Adapt easily to change, working in an environment requiring flexibility to meet unexpected demands.
  • Be self-managed to complete the task at hand and proactively pursue other work as tasks are completed.
  • Keep Manager appraised of situations requiring their attention and escalate unresolved member issues to as necessary.
  • Work as part of a highly motivated service and support team welcoming feedback while contributing to building team spirit.
  • Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues.
  • Partner with Sales teams to provide product input for POS solutions.
Administrative Responsibilities
  • Enter merchant account data and changes on Bank system.
  • Maintain and create merchant reporting as requested.
  • Gather and analyze merchant data.
  • Additional responsibilities as requested.
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Minimum Required Skills & Competencies:
  • Strong listening, verbal, and written communication skills are essential.
  • Attention to detail.
  • Excellent interpersonal skills—patience, understanding and empathy for the customer.
  • Team player; results-driven, data-gathering problem solver.
  • Driven to dig into the details of an issue or process to solve member problems.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Conduct extensive research and follow-up on concerns raised by customers.
  • Strong organizational skills.
  • Advanced computer skills (Excel (formulas & pivot tables, Word (form creating), Power Point, Adobe, and Outlook).
  • Strong Interest and aptitude for technology and professional development.
  • Continuous development of payments industry knowledge and awareness of technology trends in payments.
  • Ability to work well under pressure and meet deadlines in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative.
  • Extensive experience within the merchant industry.
  • 3+ years of banking experience.
Desired Skills & Competencies:
  • Proficiency with existing banking systems.
  • Experience in a sales environment.
  • Bachelor’s Degree.
Physical Requirements:
  • Exert up to/carry 25 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not be substantially exposed to adverse environmental conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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