Job Summary:
Aviatrix is pioneering the Cloud Native Security Fabric, a solution for enterprise multi-cloud networking and security. They are seeking a Senior Cloud Network Engineer to join their Customer Support team, where the role involves guiding customers in adopting Aviatrix's products and providing real-time support to ensure customer satisfaction.
Responsibilities:
• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
• Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
• Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
• Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide "hands-on" support for complex customer environments and production issues.
• You will bring solutions to the leadership team, feedback on solutions recommended.
• Identify opportunities to improve case management workflows and support processes.
Qualifications:
Required:
• Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
• Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
• Experience with Python, shell scripting, automation.
• Experience with security products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis
Company:
Aviatrix® is a leading cloud network security company. Founded in 2014, the company is headquartered in Santa Clara, USA, with a team of 201-500 employees. The company is currently Growth Stage.