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Client Coordinator

Full-Time | In-Person | King of Prussia, PA

About Allure Aesthetics

Allure Aesthetics is a luxury medical aesthetics practice in King of Prussia, PA, known for refined results, thoughtful care, and an elevated client experience. Our clients come to us for more than treatment; they come for guidance, trust, and a relationship with a team that cares deeply about how they look and feel.Every touchpoint matters here. From the first phone call to the final checkout, our goal is to make each client feel welcomed, informed, comfortable, and genuinely cared for.

Position Overview

We are seeking a full-time Client Coordinator to support the daily client experience and front office flow at Allure Aesthetics.This role is ideal for someone who is warm, extroverted, polished, organized, and naturally hospitable. The Client Coordinator is often the first and last person a client interacts with, making this position essential to the overall impression and success of the practice.This is not simply a front desk role. It requires emotional intelligence, attention to detail, professionalism, and the ability to keep a busy office running smoothly while making every client and coworker feel valued.We are seeking a long-term team member who wants to grow with the practice.

Key Responsibilities

Client Experience

Greet clients warmly and create a welcoming, elevated first impression
Assist with check-in and checkout
Process payments accurately
Schedule, cancel, or otherwise adjust follow-up visits and future appointments
Help maintain a calm, organized, and seamless client flow
Prepare clients for appointments including but not limited to: taking client photos, applying topical products, or escorting them to a treatment room

Communication

Answer phone calls, texts, and emails promptly and professionally
Assist clients with scheduling, appointment questions, and general inquiries
Communicate clearly with providers, medical assistants, and leadership
Handle client concerns with empathy, discretion, and sound judgment
Escalate issues appropriately while helping preserve a positive client experience

Operations & Office Support

Monitor, organize, and help manage inventory
Maintain a clean, polished, and organized front desk and reception area
Assist with administrative tasks and special projects as needed
Assist providers with clients as necessary

Qualifications

The ideal candidate is:

Friendly, warm, and naturally hospitable
Polished, professional, and emotionally intelligent
Highly organized with strong attention to detail
Able to multitask without sacrificing client care
Calm and gracious under pressure
Comfortable using computers, scheduling systems, phones, and office technology
Reliable, proactive, and willing to help wherever needed
Able to communicate clearly, kindly, and professionally

Preferred Experience

Customer service, hospitality, medical office, spa, beauty, or luxury retail experience
Front desk or administrative experience
Experience handling client concerns or service recovery
Management, team lead, or HR-related experience is a plus
Interest in skincare, aesthetics, beauty products, and wellness is a plus

Schedule & Work Location

Full-time position
In-person role in King of Prussia, PA
Remote work is not available for this position

Compensation & Benefits

$22.00 - $23.00 per hour, based on experience

Health insurance eligibility for full-time employees

Paid time off including 6 paid holidays

At-Cost services after 90 days

401k contribution after one year of employment

Bonus opportunity after one year of employment

Education & Experience

High school diploma or equivalent preferred

At least 2 years of customer service experience required

Who Will Thrive in This Role

You will likely thrive in this position if you enjoy creating exceptional experiences, staying organized in a fast-moving environment, and making people feel genuinely cared for. You should be comfortable balancing hospitality with precision, warmth with professionalism, and client care with operational follow-through.