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Chc information

What is a CHC?

A community health center (CHC) is a non-profit consumer-directed health care facility designed to provide access and advocacy for people in underserved areas. Many CHCs serve patients by offering preventive and primary medical care, dental services, and mental health services. Coordination is a key aspect of all community health centers, especially when it comes to meeting rare or specific needs. Most community health centers use a combination of patient payments, insurance payments, and federal and local grant money to fund services. Outside of direct health care services, CHCs provide transportation, care coordination, language translation, and other services patients may need.

What are the key skills and qualifications needed to thrive as a Community Health Coordinator, and why are they important?

To thrive as a Community Health Coordinator, you need a solid background in public health, program management, and community outreach, usually supported by a degree in public health or a related field. Familiarity with data collection tools, health education platforms, and reporting systems is often required. Exceptional interpersonal skills, cultural competence, and organizational abilities help build trust and effectively coordinate resources within diverse communities. These skills ensure successful program implementation, improved health outcomes, and strong community relationships.

What are some common challenges faced by CHC professionals in their daily work?

CHC professionals often encounter challenges such as managing high patient volumes, addressing diverse healthcare needs within limited resources, and navigating complex insurance or funding requirements. Teamwork and strong communication skills are essential, as CHC staff collaborate closely with physicians, nurses, social workers, and administrative teams to provide comprehensive care. Additionally, adapting to changes in public health policies and integrating new health technologies can be challenging but also provide opportunities for professional growth.

What is the difference between Chc vs Cna?

AspectChcCna
Required CredentialsCertified Home Care (CHC) certification, relevant trainingCertified Nursing Assistant (CNA) certification, state-specific training
Work EnvironmentHome care settings, outpatient careHospitals, nursing homes, long-term care facilities
Employer & Industry UsageHome health agencies, outpatient servicesHospitals, nursing homes, residential care facilities

Chc and Cna roles both involve patient care but differ mainly in certification requirements and work settings. Chc professionals typically focus on home care and outpatient services, while CNAs work primarily in institutional settings like hospitals and nursing homes. Understanding these differences helps job seekers identify the right career path based on their credentials and preferred work environment.

More about Chc jobs

What cities in Connecticut are hiring for Chc jobs?

Cities in Connecticut with the most Chc job openings:

Chc jobs near you
Infographic showing various Chc job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Temporary. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Required

Community Health Center, Inc.

Hartford, CT • On-site

$17.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Description Summary:
Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
ROLE AND RESPONSIBILITIES
Patient experience:
  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance:
  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance

Phones:
  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:
  • Consistently ensure and maintain patient confidentiality

Other:
  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
  • Supports manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned

QUALIFICATIONS
  • Associates degree, medical office or medical assistant degree required
  • Bilingual skills, Spanish speaking, Required
  • Exceptional customer service skills
  • Excellent Verbal and written communication skills
  • Proven ability to multi task
  • Problem Solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Hours will vary; one Saturday shift per month required
  • Minimal physical effort. Must be able to operate computer and telephone continuously
  • Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:
  • For Health & Wellness
    • Medical plans with Health Spending and Flexible Spending Accounts
    • Health Reimbursement Arrangement Accounts
    • Dental and Vision Plans
    • Wellness Incentive Program
    • Life and Disability Insurance
    • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
  • For Financial Success
    • 403(b) plan with a discretionary company match after 1 year of employment.
  • For Great Work Life Balance:
    • Paid time off
    • Paid Parental Leave
    • Paid holidays
    • Employee Assistance Programs
  • For Professional and Educational Advancement
    • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Location:
Connecticut Pediatrics @ CHC - Hartford
City:
Hartford
State:
Connecticut
Time Type:
Full time

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