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Chatbot Jobs in Miami, FL (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...

WAI GLOBAL

Analyst, AI Engineer

Hollywood, FL · On-site

Parse and structure PDFs, Excel files, fitment guides, manufacturer specifications, RMA forms, customer questions, chatbot conversations, and other technical or business documents. * Build and ...

BOB

Head of Design

Miami, FL · On-site

$120 - $180/hr

The interaction model for an AI finance employee--not another chatbot bolted onto a dashboard. * The design system and product-quality bar across web, mobile, and conversational surfaces.

Royal Caribbean Group

Manager, Engineering

Miami, FL · On-site

It isn't a chatbot. It's a production engineering team building real systems for real customers in a complex, regulated environment, with the autonomy to make the right technical decisions and the ...

Comp AI

Senior Technical Product Manager

Aventura, FL · On-site

$170K - $250K/yr

You'll be shaping an AI-native product, not bolting a chatbot onto an old one. * Holding the bar. AI accelerates your research and drafting. It does not replace your judgment, your prioritization, or ...

All JobsChatbot JobsChatbot Jobs in Miami, FL

Chatbot information

See Miami, FL salary details

$27

$53

$72

How much do chatbot jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chatbot in Miami, FL is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $44.62 and $60.67 per hour, depending on experience, location, and employer.

What is a chatbot?

A Chatbot job involves designing, developing, and maintaining AI-powered conversational agents that interact with users through text or voice. Professionals in this field work on training models, writing dialogue scripts, and improving chatbot performance using machine learning and natural language processing (NLP). They may collaborate with developers, UX designers, and data scientists to enhance user experience and ensure accurate, helpful responses.

What are the key skills and qualifications needed to thrive in the chatbot position, and why are they important?

To thrive as a Chatbot Developer, you need strong programming skills (often in languages like Python or JavaScript) and an understanding of natural language processing (NLP) concepts. Familiarity with chatbot frameworks (such as Dialogflow, Microsoft Bot Framework, or Rasa), API integration, and cloud platforms is highly beneficial. Excellent problem-solving skills, creativity, and the ability to clearly communicate with stakeholders are important soft skills in this role. These abilities are crucial to designing intuitive, effective chatbot solutions that enhance user experiences and meet business objectives.

What are some typical challenges faced when designing and maintaining a chatbot?

Professionals in chatbot development often encounter challenges such as accurately interpreting diverse user inputs, handling unexpected queries, and ensuring the chatbot can scale to accommodate high traffic. Maintaining a balance between automation and the need to escalate complex issues to human agents is also important. Additionally, staying updated with rapidly evolving NLP technologies and user experience best practices is essential. You'll likely collaborate with product managers, UX designers, and customer support teams to continuously improve the chatbot's effectiveness. Overcoming these challenges can be highly rewarding, leading to a more engaging and valuable tool for users.

How do I become a chatbot?

To become a chatbot developer, you should learn programming languages such as Python or JavaScript, understand natural language processing (NLP) tools, and gain experience with chatbot platforms like Dialogflow or Microsoft Bot Framework. Building skills in AI, machine learning, and conversational design is also beneficial for creating effective chatbots.

What are the most commonly searched types of Chatbot jobs in Miami, FL?

The most popular types of Chatbot jobs in Miami, FL are:

What are popular job titles related to Chatbot jobs in Miami, FL?

For Chatbot jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Chatbot jobs in Miami, FL look for?

The top searched job categories for Chatbot jobs in Miami, FL are:

What cities near Miami, FL are hiring for Chatbot jobs?

Cities near Miami, FL with the most Chatbot job openings:

Chatbot jobs near you
Infographic showing various Chatbot job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $110,950 per year, or $53.3 per hour.

Customer Support Lead

Paradigm Senior Services

Miami, FL • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Support Lead

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities

  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned

Experience and Skills

  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field

What We Offer

  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Compensation

$55,000-$65,000 depending on experience

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