... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions ...
... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions ...
Support Engineer
Kenosha, WI · On-site
... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions ...
Support Engineer
Kenosha, WI · On-site
... testing * Contribute knowledge base articles and support playbooks * Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions ...
Senior Software Engineer
Milwaukee, WI · On-site
$120K - $158K/yr
... chatbot assistants, image-based diagnostics, and automated content creation into products. • ... testing and iterating AI-driven features. • Work in an agile environment, ensuring high-quality ...
Senior Software Engineer
Milwaukee, WI · On-site
$120K - $158K/yr
... chatbot assistants, image-based diagnostics, and automated content creation into products. • ... testing and iterating AI-driven features. • Work in an agile environment, ensuring high-quality ...
AI Developer
Milwaukee, WI · On-site
$53.75 - $71/hr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
AI Developer
Milwaukee, WI · On-site
$53.75 - $71/hr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Senior Software Engineer
Milwaukee, WI · On-site
$120K - $159K/yr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Senior Software Engineer
Milwaukee, WI · On-site
$120K - $159K/yr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Senior Software Engineer
$120K - $159K/yr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Senior Software Engineer
$120K - $159K/yr
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
Integrate AI-driven capabilities such as chatbot assistants, image-based diagnostics, and automated ... Balance execution speed with innovation, rapidly testing and iterating AI-driven features. * Work ...
... chatbot and knowledge base creation Digital Provisioning Service and app Integration Front-end ... Designing, testing, and debugging software features for GE HealthCare products * Developing and ...
... chatbot and knowledge base creation Digital Provisioning Service and app Integration Front-end ... Designing, testing, and debugging software features for GE HealthCare products * Developing and ...
Chatbot Tester information
What are the key skills and qualifications needed to thrive in the Chatbot Tester position, and why are they important?
To thrive as a Chatbot Tester, you need a solid understanding of software testing principles, strong analytical skills, and familiarity with chatbot or conversational AI platforms. Experience with testing tools like Selenium, Postman, and chatbot development environments, as well as knowledge of QA methodologies or ISTQB certification, is highly valuable. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for identifying and describing chatbot issues. Mastering these skills ensures chatbots are accurate, user-friendly, and aligned with business requirements, making the tester an integral part of the development process.
What are the typical daily responsibilities of a Chatbot Tester?
As a Chatbot Tester, your day-to-day tasks typically involve creating and executing test cases to evaluate chatbot functionality, accuracy, and user experience. You’ll interact with the chatbot across multiple scenarios, document defects or unexpected behaviors, and collaborate closely with developers and conversational designers to resolve issues. Regular responsibilities also include reviewing conversation logs to spot inconsistencies, ensuring compliance with language and tone guidelines, and updating test cases as the chatbot evolves. This role is highly collaborative, so clear communication and adaptability are important for working in cross-functional teams. Gaining hands-on experience with various tools and workflows can also set you up for advancement into more senior testing or QA roles.
What is a Chatbot Tester job?
A Chatbot Tester is responsible for evaluating and improving chatbot performance by testing its responses, functionality, and user interactions. They identify bugs, inconsistencies, and areas for improvement to enhance user experience. Testers use various testing methods, including manual and automated testing, to ensure the chatbot understands and responds accurately. Their role helps refine chatbot behavior, making interactions more natural and efficient.
What are the most commonly searched types of Chatbot Tester jobs in Wisconsin? The most popular types of Chatbot Tester jobs in Wisconsin are:
What are popular job titles related to Chatbot Tester jobs in Wisconsin? For Chatbot Tester jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Chatbot Tester jobs in Wisconsin look for? The top searched job categories for Chatbot Tester jobs in Wisconsin are:
What cities in Wisconsin are hiring for Chatbot Tester jobs? Cities in Wisconsin with the most Chatbot Tester job openings:
Snap-on rating
7.4
Based on 76 frontline employees who took The Breakroom Quiz
286th of 486 rated machine equipment manufacturers
Job description
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
- Troubleshoot and resolve issues across web applications, APIs, and backend services
- Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
- Manage and prioritize support queues based on severity, impact, and SLAs
- Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
- Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
- Document issues and translate findings into well-structured bug reports, user stories, or functional specs
- Assist in validating bug fixes and supporting release testing
- Contribute knowledge base articles and support playbooks
- Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
- Bachelor’s degree in computer science, Information Systems, or related field (or equivalent practical experience)
- Strong foundational SQL skills (queries, joins, basic performance awareness)
- Understanding of web application architecture (frontend, backend, APIs)
- Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
- Ability to troubleshoot issues using logs, error messages, and system behavior
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks in a queue-driven support environment
- Clear communication skills for both technical and non-technical audiences
Preferred Qualifications
- Exposure to JavaScript-based web applications or REST APIs
- Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
- Familiarity with ticketing systems (Jira)
- Basic understanding of Agile, product management, or business analysis practices
- Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
- Experience writing bug reports, acceptance criteria, or functional specifications
Key Competencies
- Structured problem-solving and root cause analysis
- Ability to translate issues into actionable technical and functional requirements
- Ownership mindset with attention to detail
- Curiosity and willingness to experiment with AI-driven support improvements
- Strong collaboration across engineering, product, and support teams
About Snap-on
Sourced by ZipRecruiter
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Kenosha, WI, US
Year founded
1920