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Chat Jobs in Madison, WI (NOW HIRING)

Zifty

Catering Delivery Driver

Madison, WI · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Genie Healthcare

EP Tech () Allied

Janesville, WI · Remote

$81.40/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are the details of this Travel Allied Job including the Travel assignment salary: * Specialty: EP Tech ...

Zifty

Catering Delivery Driver

Madison, WI

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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All JobsChat JobsChat Jobs in Madison, WI

Chat information

See Madison, WI salary details

$23.7K

$60K

$87.2K

How much do chat jobs pay per year?

As of Jul 31, 2026, the average yearly pay for chat in Madison, WI is $59,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $86,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Specialist, and why are they important?

To thrive as a Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, empathy, and active listening are crucial soft skills for handling customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and a positive brand reputation in fast-paced online environments.

What are Chat jobs?

Chat jobs typically involve providing customer service, sales support, or technical assistance through online chat platforms. Employees in these roles communicate with customers in real time, helping to answer questions, resolve issues, or guide users through various processes. These positions are popular in industries such as e-commerce, telecommunications, and tech support because they allow for quick, efficient, and written communication. Strong typing skills, clear communication, and problem-solving abilities are important for success in chat jobs.

What are some common challenges faced by chat support representatives in managing multiple customer conversations simultaneously?

Chat support representatives often handle several customer conversations at once, which can be challenging due to the need to maintain accuracy and a positive tone in each interaction. Multitasking requires strong organizational skills and the ability to quickly switch contexts without losing track of individual customer issues. It's important to prioritize urgent requests, use pre-written responses judiciously, and stay attentive to each customer's needs to ensure a high standard of service. Ongoing training and effective use of chat support tools can help in managing these challenges efficiently.
What are the most commonly searched types of Chat jobs in Madison, WI? The most popular types of Chat jobs in Madison, WI are:
What cities near Madison, WI are hiring for Chat jobs? Cities near Madison, WI with the most Chat job openings:
Chat jobs near you
Infographic showing various Chat job openings in Madison, WI as of July 2026, with employment types broken down into 57% Full Time, 8% Part Time, and 35% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,953 per year, or $28.8 per hour.

Customer Support Representative

Johnson Health Tech Retail Inc

Cottage Grove, WI

$15.25 - $20.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description


Position Overview

Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.


Responsibilities

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

Maintain good attendance and adherence to schedule.

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

Support multiple queues.

Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

Create parts orders; dispatch service technicians; collect billing information.

Document and maintain comprehensive customer case records.

Efficiently utilize tools and resources

Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

Promote a positive and collaborative team atmosphere with co-workers.

Build and maintain working knowledge of products.

Complete all required training and ongoing education.

Other duties as assigned


Requirements

Education:

Minimum high school diploma or equivalent required


Experience:

Demonstrated customer service experience required

Minimum of 1 year call center experience preferred


Other Requirements:

Working knowledge and experience with Microsoft Office suite or comparable software

Excellent written and verbal communication skills

Think critically to analyze and solve problems



Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs


Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Apply