San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
San Antonio, TX · Hybrid
$17 - $22.50/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
San Antonio, TX · On-site
$17 - $22.75/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
San Antonio, TX · On-site
$17 - $22.75/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Roanoke, TX · On-site
$18 - $24/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Roanoke, TX · On-site
$18 - $24/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Westlake, OH · Hybrid
$17.25 - $23.25/hr
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Deliver high-quality email and chat support in Japanese, resolving inquiries related to our loyalty ... Senior Roles: Prior experience in customer service and fluency in Japanese will be strongly ...
Deliver high-quality email and chat support in Japanese, resolving inquiries related to our loyalty ... Senior Roles: Prior experience in customer service and fluency in Japanese will be strongly ...
Provide support to clients via email, chat, and virtual platforms (Zoom/phone) * Respond to ... Remote support roles are one of the most in-demand entry-level career paths , offering flexibility ...
Provide support to clients via email, chat, and virtual platforms (Zoom/phone) * Respond to ... Remote support roles are one of the most in-demand entry-level career paths , offering flexibility ...
Westlake, OH · On-site
$17.25 - $23.25/hr
Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
Westlake, OH · On-site
$17.25 - $23.25/hr
Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ... Proven performance in non-call support roles. * Commitment to accuracy and service excellence
$17.50 - $22.50/hr
Provide support to clients via email, chat, and virtual platforms (Zoom/phone) * Respond to ... Remote support roles are in high demand as companies continue to expand digitally. This position ...
$17.50 - $22.50/hr
Provide support to clients via email, chat, and virtual platforms (Zoom/phone) * Respond to ... Remote support roles are in high demand as companies continue to expand digitally. This position ...
... email, chat, and phone communication. * Maintain accurate and detailed records of gig workers ... Proven experience in administrative support roles, preferably in the staffing and recruiting ...
... email, chat, and phone communication. * Maintain accurate and detailed records of gig workers ... Proven experience in administrative support roles, preferably in the staffing and recruiting ...
... email, chat, and phone communication. * Maintain accurate and detailed records of gig workers ... Proven experience in administrative support roles, preferably in the staffing and recruiting ...
... email, chat, and phone communication. * Maintain accurate and detailed records of gig workers ... Proven experience in administrative support roles, preferably in the staffing and recruiting ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
Respond to customer inquiries and questions across various communication channels (chat, phone, web ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...
New York, NY · On-site +1
$60K - $80K/yr
Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... roles.
New York, NY · On-site +1
$60K - $80K/yr
Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... roles.
French-Speaking Customer Support and Content Moderation Roles - Relocation Job Opportunity: French ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Job Opportunity: French ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Bordeaux, France Or ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Bordeaux, France Or ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Paris, France Or refer ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Paris, France Or refer ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Ginebra, Switzerland Or ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
French-Speaking Customer Support and Content Moderation Roles - Relocation Ginebra, Switzerland Or ... and chat with professionalism and empathy * Monitor, review, and moderate content on digital ...
... support roles. [Apply today. Schedule your interview Monday-Friday. Start as soon as this week ... Call or Text: 513-842-8000 Schedule Your Interview: -chat/express-sap/ats Most interviews are ...
Quick apply
... support roles. [Apply today. Schedule your interview Monday-Friday. Start as soon as this week ... Call or Text: 513-842-8000 Schedule Your Interview: -chat/express-sap/ats Most interviews are ...
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
Cities with the most Chat Support Roles job openings:
For Chat Support Roles jobs, the most frequently searched job titles are:
San Antonio, TX • Hybrid
$17 - $22.50/hr
Full-time
Re-posted 20 days ago
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Job Responsibilities:
Resolve moderate-to-complex inquiries via email/chat.
Execute policy endorsements and audits accurately across carriers.
Ensure compliance with state regulations and carrier SLAs.
Document cases with precision in Salesforce and carrier systems.
Mentor and train L1-L2 agents on workflow best practices.
Contribute tocontinuous improvement through feedback and SOP refinement.
Essential Job Functions
Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
Demonstrate deep understanding in all lines of businessGooseheadoperates within
Maintain quality standards of 98%+ accuracy and timeliness.
Proactivelyidentifyand communicate service trends or recurring issues.
Skills Required
Strong analytical and multi-tasking ability.
Excellent written communication and problem-solving skills.
Proficiencyin carrier and CRM systems.
Demonstrated coaching and peer training ability.
Qualifications
Texas P&C license (required).
1-2 years in insuranceserviceor relatedfield.
Proven performance in non-call support roles.
Commitment to accuracy and service excellence
High school diploma or equivalent
Strong attention to detail and communication skills
Bilingual (English/ Spanish) is a plus
Equal Employment Opportunity
Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
