Chat From Home Jobs in Normal, IL (NOW HIRING)

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Tempe, AZ; Dunwoody, GA; Bloomington, IL; Richardson, TX

SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

About Our Team

Our IT Support Engineering team is focused on transforming how enterprise technology support is delivered. We partner across product, engineering, operations, and support teams to build modern support experiences that are efficient, intuitive, and scalable.

We combine software engineering, automation, AI, and user-centered design to improve how people access help—whether through live support, self-service, chat, voice, or mobile solutions.

Our mission is to:

• Elevate the user experience through data-informed, customer-centered support solutions
• Automate with intention by balancing AI, self-service, and human interaction
• Deliver quality at every level through reliable platforms, strong engineering practices, and continuous improvement

If you’re excited about solving complex problems and shaping the future of enterprise technology support, we’d love to hear from you.

Role Overview

As a Lead Software Engineer, you will help shape the future of enterprise IT support by leading delivery across a connected ecosystem of support platforms, including ServiceNow, Amazon Connect, chatbot and virtual agent technologies, and mobile applications.

This role goes beyond hands-on engineering. You will influence technical direction across internal teams and external delivery partners, helping align priorities, improve execution, and raise engineering standards across a broad portfolio of solutions and integrations.

This is an exciting opportunity for someone who enjoys working at the intersection of software engineering, product delivery, platform integration, AI-enabled automation, and technical leadership.

Key Responsibilities

• Lead end-to-end delivery of enterprise support solutions, from ideation and proof of concept through deployment, support, and enhancement
• Drive technical design, code quality, and Agile/DevOps delivery practices across multiple platforms and teams
• Partner with architects, UX designers, product stakeholders, platform owners, and external partners to deliver integrated, user-centered solutions
• Influence engineering standards, technical direction, and delivery execution across cross-functional teams
• Oversee solution reliability, quality, observability, and operational support
• Mentor engineers and promote best practices in software development, collaboration, and continuous improvement
• Advance innovation in chatbot experiences, AI/Generative AI, workflow automation, and support platform modernization

Platforms and Capabilities

This role supports and enhances solutions across:

• ServiceNow and IT service management capabilities
• Amazon Connect voice and chat solutions
• Chatbots, virtual agents, portals, and conversational experiences
• Mobile support applications
• Monitoring and observability tools
• Microsoft collaboration and productivity platforms
• AI, predictive intelligence, and automation solutions

We Are Looking For Candidates With 5+ Years Of Experience:

• Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python
• Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform
• Experience building and supporting APIs, integrations, and enterprise applications
• Strong troubleshooting skills and experience resolving complex technical issues
• Strong communication skills and the ability to collaborate effectively across technical and business teams

Preferred

• Experience with ServiceNow development, workflows, portals, or Virtual Agent
• Full-stack development experience with modern frameworks such as React or Node.js
• Familiarity with AWS, CI/CD, observability tools, and automation practices
• Understanding of IT service management (ITSM) and support operations
• Interest in applying AI and Generative AI to improve engineering and support experiences

Why Join Us

This role offers a unique opportunity to:

• Influence engineering across both internal teams and external delivery partners
• Help define the next generation of enterprise IT support experiences
• Work across a highly visible portfolio of platforms, products, and integrations
• Drive meaningful improvements in user experience, operational efficiency, and intelligent automation

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $107,000 - $145,000--based on skills, background, and experience.  ***High end of the range limited to applicants with significant relevant experience***
• Potential yearly incentive pay up to 15% of base salary.

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

We Are Looking For Candidates With 5+ Years Of Experience:

• Proficiency in one or more modern programming languages such as JavaScript, TypeScript, Java, or Python
• Experience with ServiceNow, or strong web application development experience with the ability and willingness to learn the platform
• Experience building and supporting APIs, integrations, and enterprise applications
• Strong troubleshooting skills and experience resolving complex technical issues
• Strong communication skills and the ability to collaborate effectively across technical and business teams

Preferred

• Experience with ServiceNow development, workflows, portals, or Virtual Agent
• Full-stack development experience with modern frameworks such as React or Node.js
• Familiarity with AWS, CI/CD, observability tools, and automation practices
• Understanding of IT service management (ITSM) and support operations
• Interest in applying AI and Generative AI to improve engineering and support experiences

Why Join Us

This role offers a unique opportunity to:

• Influence engineering across both internal teams and external delivery partners
• Help define the next generation of enterprise IT support experiences
• Work across a highly visible portfolio of platforms, products, and integrations
• Drive meaningful improvements in user experience, operational efficiency, and intelligent automation