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Chat Associate Jobs in Ogden, UT (NOW HIRING)

A First Name Basis

Care Support Associate I

Ogden, UT · On-site

$16/hr

Ability to multitask across multiple communication channels (phone, chat, email). * Accurate data entry with strong attention to detail. * Excellent verbal and written communication skills. * Strong ...

A First Name Basis

Care Support Associate I

Ogden, UT · On-site

$16/hr

Ability to multitask across multiple communication channels (phone, chat, email). * Accurate data entry with strong attention to detail. * Excellent verbal and written communication skills. * Strong ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

An Associate's degree in a business-related field, or equivalent professional experience. * Key ... Google Suite, customer-facing chat tools, and AI productivity tools (such as Gemini) * Telephony ...

Brady

Senior Customer Service Representative

Salt Lake City, UT · On-site

$18.75 - $25.75/hr

... chat queues. * Education: Associate's degree in a business-related field, or equivalent professional experience. * Preferred Experience: Additional experience in B2B customer service and working with ...

pds

IT Operations Technician

Brigham City, UT · On-site

$30 - $34/hr

Provide technical support via phone, email, chat, ticketing systems, and in person * Support both ... IT-related associate degree , or an equivalent combination of education and experience * Ability to ...

TIAA

Financial Consultant ll

Salt Lake City, UT · On-site

$72K - $95K/yr

... video chat to help clients accomplish their immediate and long-term financial goals.During your ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

Biomerics

Onsite IT Technician

Salt Lake City, UT · On-site

Respond to support requests through phone, email, chat, walk-up, and ticketing systems ... Associate's degree in computer science, Information Technology, or a related field; bachelor ...

TIAA

Financial Consultant ll

Salt Lake City, UT · On-site

$72K - $95K/yr

... video chat to help clients accomplish their immediate and long-term financial goals. During your ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

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Showing results 21-40

All JobsChat Associate JobsChat Associate Jobs in Ogden, UT

Chat Associate information

See Ogden, UT salary details

$10

$19

$32

How much do chat associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for chat associate in Ogden, UT is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.24 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Ogden, UT?

The most popular types of Chat jobs in Ogden, UT are:

What cities near Ogden, UT are hiring for Chat Associate jobs?

Cities near Ogden, UT with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Ogden, UT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Care Support Associate I

A First Name Basis

Ogden, UT • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

A First Name Basis rating

3.0

Company rating: 3.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description:

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

We are seeking a dedicated and compassionate Care Manager to join our team. The ideal candidate will play a crucial role in providing support and guidance to individuals facing various challenges, including addiction, mental health issues, and family dynamics.


Position Summary:

The Staffing Coordinator is responsible for ensuring smooth, accurate, and timely scheduling operations while delivering excellent customer service to clients and Caregivers. This role supports Care Managers, coordinates high-volume communication, assists with recruitment and training activities, and plays a key part in maintaining service quality and operational efficiency.

Key Responsibilities:

  • Scheduling & Shift Management: Maintain and optimize daily schedules to ensure client shifts are filled promptly; monitor caregiver availability, client needs, and schedule changes; anticipate and communicate potential scheduling issues to leadership.
  • Client & Caregiver Support: Provide compassionate and professional phone support; address routine concerns and escalate issues appropriately; collaborate with Care Managers to ensure service quality and timely resolution of needs.
  • Communication & Call Handling: Manage high-volume inbound calls with professionalism; respond promptly to inquiries and referrals; maintain clear and consistent communication with caregivers, clients, and internal teams.
  • Quality & Performance: Accurately document call activity and scheduling updates; support team performance goals such as missed call percentages and documentation accuracy; relay client and caregiver feedback to designated team members.
  • Operational Excellence: Follow staffing policies, procedures, and service standards; uphold and model the company’s Core Values; support office initiatives that contribute to growth and service excellence.
  • Continuous Improvement: Assist in identifying scheduling, communication, or operational challenges; offer suggested solutions; contribute to a positive team culture by demonstrating professionalism, empathy, and positivity in all interactions.

Benefits:

  • Competitive pay
  • Medical, dental, vision benefits
  • 401(k) with employer match
  • PTO
  • Sick time
  • Paid company holidays
  • Monthly performance bonuses
Requirements:

Qualifications, Skills, Experience:

  • 1–3 years of experience in a call center, scheduling, dispatch, or administrative support role.
  • Proficiency with scheduling software, CRM systems, or call center applications.
  • Strong computer literacy (Microsoft 365, Teams, Outlook, Excel).
  • Ability to multitask across multiple communication channels (phone, chat, email).
  • Accurate data entry with strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to stay calm under pressure and handle a high call volume.
  • Organized, proactive, and able to prioritize tasks in a fast-paced environment.
  • Strong teamwork and collaboration skills.

What A First Name Basis employees say

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