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Chat Associate Jobs in Lithonia, GA (NOW HIRING)

World Emblem Internatio

Client Success Agent

Norcross, GA · On-site

$19 - $21/hr

... Chat Interaction Quality), and flag recurring issues or process gaps to leadership. REQUIREMENTS * High school diploma or equivalent required; Associate's degree preferred. * Minimum 12 months of ...

Georgia

Associate - Call Center

Lawrenceville, GA · On-site

$38K/yr

Job Title: Associate - Call Center Agency: Gwinnett Technical College Job Requisition ID ... Responds to current and prospective students via chat. (5%) * Determines the nature of the business ...

TriNet

Associate Leave of Absence Analyst

Dunwoody, GA · On-site +1

$24.81 - $37.21/hr

A Brief Overview As a member of the Benefits Core Services team, the Associate Benefits Support ... chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and ...

TriNet

Associate Leave of Absence Analyst

Atlanta, GA · On-site +1

$24.81 - $37.21/hr

A Brief Overview As a member of the Benefits Core Services team, the Associate Benefits Support ... chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and ...

TriNet

Associate Leave of Absence Analyst

Dunwoody, GA · On-site

$24.81 - $37.21/hr

A Brief Overview As a member of the Benefits Core Services team, the Associate Benefits Support ... chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Own the full support experience for incoming customer inquiries via phone, video, email, and chat ...

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All JobsChat Associate JobsChat Associate Jobs in Lithonia, GA

Chat Associate information

See Lithonia, GA salary details

$9

$18

$30

How much do chat associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat associate in Lithonia, GA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.89 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Lithonia, GA?

The most popular types of Chat jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Chat Associate jobs?

Cities near Lithonia, GA with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Lithonia, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,730 per year, or $18.1 per hour.

Lead Front Desk Associate

BOSM Management Service Company LLC Career Page

Atlanta, GA • On-site

$15.75 - $20.75/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Serve as the primary front-office leader, supporting staff performance and standardization of workflows.

  • Manage front desk operations including patient check-in/out, troubleshooting system issues, and inventory management.

  • Conduct audits of patient registration files, maintain HIPAA-compliant patient charts, and resolve patient complaints.

Job description

Description:

At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.



We are currently seeking a Lead Front Desk Associate to join our team.  The Lead Front Desk Associate serves as the primary front-office leader for the clinic, ensuring exceptional patient care, superior service and efficient operations. This role serves as a hands-on professional supporting staff performance and the standardization of workflows.


Key Responsibilities Include:

  • Leadership & Staff Development
  • Facilitate training for new hires on front desk procedures, etiquette, and system workflows.
  • Promote a culture of teamwork and professionalism by leading by example in patient communication and adhering to dress code standards.
  • Act as the primary resource for front desk procedures and NexGen/Luma system updates; lead the implementation of new front desk processes.
  • Monitor and respond to the "All Front Desk" MS Teams chat and recap weekly call notes to ensure all clinics are aligned.


Operations & Project Management

  • Spearhead and manage all front desk special projects and strategic initiatives.
  • Assist with patient check-in/out and provide the Business Operations Manager (BOM) with real-time updates on scheduling conflicts or flow disruptions.
  • Manage escalated scheduling complexities and troubleshoot NextGen system issues.
  • Oversee proactive inventory management for the office(s). Maintain optimal stock levels of all supplies through consistent auditing and timely procurement to ensure zero downtime in daily operations. 



Audit & Accuracy: 

  • Conduct standardized audits of patient registration files to ensure demographic and insurance accuracy.
  •  Maintain organized, HIPAA-compliant patient charts to ensure total data confidentiality.
  • Perform "Tour of Barbour Key Standards," providing immediate feedback to staff and reporting deficiencies to the BOM.


Conflict Resolution & Escalation

  • Serve as the first point of contact for resolving patient complaints; escalate unresolved issues to the Business Operations Manager.
Requirements:

MINIMUM QUALIFICATIONS :

  • Minimum of one (1) year of experience directly supervising or leading employees, including responsibilities such as performance reviews, coaching, mentoring, providing corrective feedback, and supporting employee development.
  • Minimum of two (2) years of front desk, medical office, healthcare administration, or related customer-facing administrative experience.
  • Demonstrated ability to train, coach, and mentor staff while holding team members accountable to established standards and expectations.
  • Strong knowledge of front desk operations, patient registration, scheduling, insurance verification, and patient communication.
  • Strong organizational and time-management skills with the ability to prioritize competing responsibilities and manage multiple projects.
  • Excellent verbal and written communication skills with the ability to communicate effectively with patients, providers, leadership, and team members.
  • Demonstrated ability to handle confidential patient information in accordance with HIPAA and organizational policies.
  • Ability to exercise sound judgment, resolve conflicts, troubleshoot operational issues, and appropriately escalate concerns to leadership.
  • Demonstrated commitment to professionalism, teamwork, accountability, and delivering an exceptional patient experience.