Charlotte Restaurant Jobs (NOW HIRING)

Overnight Front Desk Agent

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

Reporting to the Overnight Manager, the Overnight Clerk is responsible for balancing daily accounts, completing overnight guest registrations, and assisting guests with requests while delivering exceptional customer service in accordance with hotel standards. This role requires strong attention to detail, accuracy, professionalism, and the ability to work efficiently in a fast-paced hospitality environment.

Key Responsibilities:

• Balance and reconcile accounts from the day shift accurately and efficiently
• Complete overnight guest registrations and process guest check ins and check outs
• Respond promptly and professionally to guest requests and inquiries
• Maintain accurate records and prepare reports as required
• Ensure all guest interactions meet hotel service standards
• Assist with front desk operations and overnight hotel procedures
• Handle confidential guest and hotel information with discretion
• Communicate effectively with management and team members regarding overnight activities
• Maintain a clean, organized, and professional work environment

Qualifications:

• Bachelor’s degree in a related field preferred
• Previous guest room management experience preferred
• Experience using Opera property management system preferred
• Strong computer skills, including proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to receive instructions and complete reports accurately
• Friendly, professional, and service oriented demeanor
• Ability to multitask and work effectively in a fast-paced environment
• Ability to work independently and collaboratively within a team setting
• Flexible and results oriented with the ability to perform well under pressure

Schedule Requirements:
• Must be available to work flexible shifts including weekends, holidays, mornings, evenings, overnight shifts, and overtime as needed

2025 Awards & Accolades

• #1 Hotel on TripAdvisor

• Michelin Key 2025

• Trip Advisor 2025 Best in Travel

• 2025 Sunset Travel Award Winner

• TripAdvisor Travelers’ Choice – Best of the Best Hotel Award - #7 US

• Wheel the World Accessibility Verification 2025

• Hotels.com Perfect Somewheres

• US News & World Report Best Hotels Rankings - #2 in Best Seattle Hotels & #46 in Best USA Hotels

• Charlotte Restaurant – OpenTable Diners’ Choice

• Charlotte Restaurant – Wine Spectator’s Award of Excellence

• Viddy Award – Platinum

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team members will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic under federal, state, or local law.