Channel Operations Program Manager Jobs in Maryland

Caring Hands Inc. is a licensed Developmental Disabilities Administration (DDA) provider dedicated to delivering high-quality, person-centered services to individuals with developmental disabilities. Our mission is to empower those we serve to live with dignity, independence, and meaningful community inclusion.

We are a growing organization committed to excellence, compassion, and integrity. Our team plays a vital role in supporting individuals with daily living skills, personal growth, and community engagement, while upholding the highest standards of care and compliance.

At Caring Hands Inc., we value our employees as much as the individuals we serve. We foster a supportive, professional work environment with opportunities for growth, training, and career advancement. If you are passionate about making a difference and being part of a purpose-driven team, we invite you to join us.

Program Director / Program Manager

Operations / Program Leadership

Caring Hands Inc. is a licensed Developmental Disabilities Administration (DDA) provider dedicated to delivering high-quality, person-centered services to individuals with developmental disabilities. Our mission is to empower individuals to live with dignity, independence, and meaningful community inclusion through compassionate care, professional excellence, and regulatory compliance.

We are seeking an experienced and motivated Program Director / Program Manager to provide leadership and oversight for DDA services, including Personal Support, Community Development Services (CDS), Respite, Transportation, and Residential Services. This position is responsible for ensuring quality service delivery, staff supervision, operational efficiency, and compliance with DDA regulations and organizational standards.

Compensation

$55,000–$75,000 Annually
Full-Time - Salaried Position

Job Summary

The Program Director / Program Manager oversees the day-to-day operations of DDA programs, supervises staff, ensures regulatory compliance, supports quality improvement initiatives, and serves as a liaison between the organization, individuals served, families, Coordinators of Community Services (CCS), and other stakeholders.

Key Duties

• Manage staff scheduling, service coverage, and program operations
• Supervise, coach, and evaluate direct care and supervisory staff
• Monitor service delivery to ensure quality, consistency, and person-centered care
• Review documentation, progress notes, incident reports, and service records for compliance
• Communicate effectively with CCS agencies, families, nurses, guardians, and interdisciplinary teams
• Lead staff orientation, training, performance evaluations, and corrective action processes
• Ensure compliance with DDA regulations, COMAR requirements, Medicaid standards, and agency policies
• Monitor program outcomes and implement quality improvement initiatives
• Assist with audits, surveys, licensing reviews, and accreditation activities
• Support organizational growth and program development efforts

Requirements

• Minimum of two (2) years supervisory experience in DDA, developmental disabilities, healthcare, residential, or human services settings
• Strong knowledge of Maryland DDA regulations and COMAR requirements
• Excellent leadership, organizational, and communication skills
• Ability to manage multiple programs, priorities, and deadlines effectively
• Strong problem-solving and decision-making abilities
• Ability to pass required background checks

Preferred Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Nursing, or related field preferred
• Experience managing Personal Support, CDS, Respite, Transportation, or Residential programs preferred
• CPR/First Aid certification preferred
Valid driver's license and reliable transportation preferred
• Leadership-oriented
• Organized
• Professional
• Detail-oriented
• Team-focused
• Solution-driven
• Professional development and leadership training opportunities
• Supportive and collaborative work environment
• Opportunities for career advancement
• Meaningful work that positively impacts individuals and families throughout the community

Join Caring Hands Inc. and help lead a team dedicated to empowering individuals with developmental disabilities to live fulfilling, independent, and meaningful lives.