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Change Management Program Manager Jobs in Massachusetts

Wolters Kluwer

Manager Change Management

Waltham, MA · On-site

Minimum of 5 years in a program/change management and training capacity * Experience with Prosci Methodology and the ADKAR model * Proven track record of driving and supporting change management ...

Leidos

ICAM Change Manager

Bedford, MA · On-site

$131K - $237K/yr

Experience in Identify Credential Access Management (ICAM) is highly desirable. This role is responsible for designing, leading and embedding sustainable change across complex programs, ensuring that ...

Jj

Sr. Manager Change Mgmt. & Training

Raynham, MA

The Sr. Manager, Change Management &Trainingwillhave responsibility for leading and implementing ... Ensure the Program Management Organization (PMO) is aligned and fully aware of resources needs ...

New

Leidos

ICAM Change Manager

Bedford, MA · On-site

$131K - $237K/yr

Lead the program-level change management strategy , aligned to delivery, commercial and customer objectives * Assess and manage change impacts across people, processes, technology and operating ...

Takeda

Legal Change Management Lead

Boston, MA · Hybrid

$154K - $242K/yr

The Change Management Lead (Associate Director) is responsible for delivering enterpriselevel ... Create and manage communication programs-newsletters, town halls, annual reports, GC leadership ...

Fresenius Medical Care

Change Management Lead

Waltham, MA · On-site

$109K - $183K/yr

The Change Management Lead owns the function's operating rhythm, enterprise-grade change strategy, and leadership communications, ensuring strategic priorities are translated into coordinated actions ...

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Change Management Program Manager information

What does a Change Management Program Manager do?

A Change Management Program Manager is responsible for overseeing and guiding organizations through periods of change, such as implementing new systems, processes, or organizational structures. They develop strategies to ensure smooth transitions, minimize resistance, and maximize employee adoption. Their role involves planning communication, training, and support initiatives, as well as monitoring progress and addressing challenges as they arise. By managing the human side of change, they help ensure that business objectives are achieved effectively.

What is the difference between Change Management Program Manager vs Change Management Specialist?

AspectChange Management Program ManagerChange Management Specialist
CredentialsTypically requires a PMP or change management certification (e.g., Prosci)Often holds a change management certification or related training
Work EnvironmentLeads multiple projects, manages teams, and develops strategiesSupports specific projects, assists with implementation, and executes plans
Employer & Industry UsageUsed in large organizations across various industriesCommon in organizations implementing change initiatives
Search & Comparison IntentOften searched by those seeking leadership roles in change managementOften searched by those supporting change initiatives at a tactical level

The Change Management Program Manager oversees multiple change initiatives, develops strategies, and manages teams, requiring broader experience and certifications. In contrast, the Change Management Specialist focuses on supporting specific projects and executing change plans. Both roles are essential in organizational change efforts but differ in scope and responsibilities.

How does a Change Management Program Manager typically collaborate with cross-functional teams during major organizational transitions?

A Change Management Program Manager plays a central role in coordinating with cross-functional teams, such as HR, IT, operations, and communications, to ensure smooth adoption of new processes or technologies. They facilitate regular meetings, align stakeholders on objectives, and address concerns or resistance by providing clear communication and support. Building trust and maintaining open channels for feedback are essential, as the manager often needs to tailor change strategies to fit the unique culture and workflows of each department. Effective collaboration helps minimize disruption and increases the likelihood of successful change implementation.

What are the key skills and qualifications needed to thrive as a Change Management Program Manager, and why are they important?

To thrive as a Change Management Program Manager, you need expertise in organizational change principles, project management, and stakeholder engagement, usually backed by a bachelor's degree and experience in change initiatives. Familiarity with change management frameworks (such as Prosci ADKAR or Kotter), project management software, and certifications like Prosci or PMP are highly valued. Exceptional communication, influence, and problem-solving skills help you lead teams and manage resistance effectively. These capabilities are vital to ensure smooth transitions, minimize disruption, and achieve desired business outcomes during organizational change.
What cities in Massachusetts are hiring for Change Management Program Manager jobs? Cities in Massachusetts with the most Change Management Program Manager job openings:
Change Management Program Manager jobs near you
Program Manager Own Brand Change Management

Program Manager Own Brand Change Management

Staples, Inc.

Framingham, MA • Remote

Full-time

Retirement, PTO

Posted 21 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 617 frontline employees who took The Breakroom Quiz

424th of 714 rated retailers

Job description

Staples is business to business. You're what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We're inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

Join Staples' Own Brand team where you will play a critical role in shaping how products are designed, launched, and evolved at scale. In this highly visible, enterprise-level role, you will streamline processes, build scalable frameworks, and drive change adoption across cross-functional teams-directly impacting speed to market, operational efficiency, and product success.

What you will be doing:

  • Design, own, and continuously evolve end-to-end Own Brand product development and change frameworks
  • Establish standardized processes including intake, prioritization, stage gates, governance, and readiness milestones
  • Develop and maintain core process artifacts such as SOPs, workflows, templates, and playbooks
  • Create and manage a centralized 'single source of truth' hub for tools, training, and documentation
  • Define governance standards including document ownership, version control, and approval processes
  • Lead change management strategies to drive adoption of new tools, systems, and processes
  • Develop communication and training plans to support sustained adoption and engagement
  • Partner cross-functionally to deliver enablement, onboarding, and continuous learning programs
  • Track and analyze KPIs related to process adoption, documentation quality, and engagement
  • Identify opportunities for continuous improvement through data, feedback, and observation
  • Lead pilots, test solutions, and iterate to improve processes and outcomes
  • Influence stakeholders and drive alignment across complex, matrixed teams without formal authority

What You Bring to the Table:

  • Strong influencing and stakeholder management skills in a matrixed organization
  • Highly data-literate with ability to translate insights into actionable improvements
  • Exceptional communication and storytelling skills
  • Strategic mindset with strong execution focus
  • Ability to operate effectively in ambiguity and drive clarity
  • Strong program management, organization, and prioritization skills
  • Continuous improvement mindset with a bias for action
  • Ability to balance big-picture strategy with detailed execution

What's needed: Basic Qualifications:

  • Bachelor's degree in Business, Operations, Supply Chain, or equivalent work experience.
  • 7+ years of experience in program management, process optimization, operations, or product development
  • Proven experience building and scaling enterprise-level processes, tools, or enablement models
  • Strong change management experience with demonstrated adoption results
  • Experience working across complex, cross-functional and matrixed organizations
  • Experience developing governance models, SOPs, and standardized documentation
  • Proficiency with collaboration and content management tools (e.g., SharePoint, Confluence)
  • Experience defining KPIs and using data to drive decisions
  • Demonstrated ability to influence without direct authority

Preferred Qualifications:

  • Master's degree (MBA or related discipline)
  • Certifications such as Lean, Six Sigma, or PMP
  • Experience in retail, merchandising, product development, or supply chain
  • Experience building enterprise knowledge hubs or 'single source of truth' platforms
  • Experience developing and delivering training and enablement programs
  • Experience leading organizational change initiatives with measurable results
  • Advanced program management experience managing multiple complex initiatives

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and holiday schedule (7 observed paid holidays)
  • Online and retail discounts, company match 401(k), physical and mental wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. 

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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