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Cerner Technical Support Analyst Jobs (NOW HIRING)

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Voxtell

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

Motorola

Technical Support Analyst

Allen, TX · Hybrid

$50K - $58K/yr

As a Technical Support Analyst, you will play a key role in our mission by delivering rapid, dynamic support for critical video security products, including Video Management Systems, cameras, servers ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

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As of Sep 9, 2026, the average hourly pay for cerner technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Infographic showing various Cerner Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Orlando, FL • On-site

Voxtell
IT Services • 1 - 10 employees
Learn more about Voxtellexternal

Other

Posted 8 days ago

Job description

Support at Voxtell is not a ticket mill. Our customers run restaurants, clinics, logistics companies, and resorts, and their phone system is how business reaches them.

When something is off, they need a person who listens, finds the cause, and fixes it.

Our Google reviews thank support analysts by name. That is the job.

You will work in an AI-first stack. AI drafts replies, summarizes calls, and flags sentiment; you review it all like an editor and own the outcome.

You will also shape the AI our customers rely on, tuning their receptionists and the knowledge those receptionists answer from.

What you will do
  • Own customer conversations across phone, chat, and email from first response to resolution
  • Troubleshoot the AI Phone System end to end: call flows, AI receptionist behavior, devices, and number porting
  • Tune customer AI receptionists: greetings, routing rules, and the knowledge base the AI answers from
  • Work with AI daily: review drafted replies, call summaries, and sentiment flags, and correct them when they are wrong
  • Turn repeat questions into help center articles that customers and our AI assistants both learn from
  • Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering
What you bring
  • 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT
  • You explain technical things in plain English and stay calm when the customer cannot
  • You already use AI tools and know when to trust them and when not to
  • Organized under load: you keep every open conversation moving
Nice to have
  • Hands-on VoIP or SIP experience
  • Spanish or Portuguese
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