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Centre Jobs in Quebec (NOW HIRING)

Actalent

Data Center Technician

Montreal, QC

CA$28 - CA$31/hr

Technicien(ne) en centre de données Description du poste Nous recherchons un(e) Technicien(ne) d'installation de capacité pour rejoindre notre équipe d'installation de racks. Vous serez ...

Pearson

Test Center Manager

Montreal, QC · On-site

CA$25.02/hr

Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position forourMontreal, QClocation. You will utilize your communication and customer skills with ...

Collabera Canada Inc

Be Seen First

Data Center Technician

Varennes, QC · On-site

Patching Must-haves: * 6-12 months in Data center/ cabling * Hands-on experience with fiber cables * Communication skills * Bias for action, Ownership, Learn and be Curious Plusses: * Bilingual

Altasciences

Supervisor, Call Center

Montreal, QC · On-site

The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures ...

Beneva

AD - Financial Center

Montreal, QC · Hybrid

AD - Financial Center Status: Regular Relevant du directeur centre financier, le Directeur adjoint joue un role cle dans la croissance du secteur de l'assurance individuelle de Beneva. Il contribue ...

Beneva

AD - Financial Center

Brossard, QC · Hybrid

AD - Financial Center Status: Regular Relevant du directeur centre financier, le Directeur adjoint joue un role cle dans la croissance du secteur de l'assurance individuelle de Beneva. Il contribue ...

Beneva

AD - Financial Center

Longueuil, QC · Hybrid

AD - Financial Center Status: Regular Relevant du directeur centre financier, le Directeur adjoint joue un role cle dans la croissance du secteur de l'assurance individuelle de Beneva. Il contribue ...

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Showing results 1-20

All JobsCentre JobsCentre Jobs in Quebec

Centre information

What cities in Quebec are hiring for Centre jobs? Cities in Quebec with the most Centre job openings:
Infographic showing various Centre job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Call Center & Contact Center Professionals

Hire Resolve.com

Montreal, QC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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