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Cec Customer Experience Centre Agent Jobs (NOW HIRING)

CarMax, Inc.

Manager, CEC

Richmond, VA · On-site

Position Overview As a Manager, Customer Experience Center (CEC), you will lead a high-performing team of 10-15 Customer Experience Consultants who represent CarMax to our customers every day. Your ...

Carmax

Manager, CEC

Henderson, NV · On-site

Position Overview As a Manager, Customer Experience Center (CEC), you will lead a high-performing team of 10-15 Customer Experience Consultants who represent CarMax to our customers every day. Your ...

Ergotron

Customer Experience Center Coordinator

Eagan, MN · On-site

$18.25 - $24/hr

Manage all scheduling, logistics, and coordination for the Customer Experience Center, including product showroom readiness, room setup, and facility upkeep * Coordinate internal team usage of the ...

E-Solutions

Call Center Agent

South Charleston, WV · On-site

$13 - $17.25/hr

Call Center Agent We are hiring Call Center Agent with the following skillset Key Responsibilities ... Follow structured call flows to enhance overall customer experience. * Demonstrate strong active ...

CarMax Business Services

WI · On-site

Position Overview As a Manager, Customer Experience Center (CEC), you will lead a high-performing team of 10-15 Customer Experience Consultants who represent CarMax to our customers every day. Your ...

New

Talkishco

Call Center Agent

Jersey City, NJ

As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent ... quality customer experience. This position requires strong communication skills, a proactive ...

E-Solutions

Call Center Agent

Charleston, WV · On-site

$14.50 - $19.25/hr

Call Center Agent Promoting and saving products and services ... Providing an excellent customer experience via phone. Negotiating and completing save/service order ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated ... Proven experience in a call center or customer service role is preferred. * Excellent communication ...

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Cec Customer Experience Centre Agent information

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How much do cec customer experience centre agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cec customer experience centre agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

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Manager, CEC

Richmond, VA • On-site

CarMax, Inc.
Automobile Dealers • 10K+ employees
Learn more about CarMax, Inc.external

Full-time

PTO

Posted 6 days ago

CarMax rating

7.9

Company rating: 7.9 out of 10

Based on 378 frontline employees who took The Breakroom Quiz

Job description

7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
Position Overview
As a Manager, Customer Experience Center (CEC), you will lead a high-performing team of 10-15 Customer Experience Consultants who represent CarMax to our customers every day. Your leadership will inspire and motivate associates to deliver an iconic customer experience, even during times of change. You will oversee and drive your team's execution against defined performance metrics, ensuring operational excellence through collaboration and coaching. At CarMax, we attribute our success to putting people first and doing what's right. Your role will directly impact customer satisfaction and business performance by guiding your team to execute our Vital Behaviors and partner effectively with peers, other CarMax locations, and center leadership.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
  • Guide associates in delivering an exceptional customer experience, including vehicle selection, finance applications, and service plan explanations
  • Build a highly engaged team culture through collaboration, transparency, and motivation
  • Provide ongoing coaching and feedback to maintain performance and drive sales results
  • Monitor and manage daily business performance across the team to support targets, ensure consistent execution, and drive operational results
  • Oversee projects and tasks assigned to your team, ensuring timely and accurate execution
  • Champion CarMax values and initiatives to foster a customer-first environment

Required Qualifications
  • High School Diploma, GED, equivalent certification, or military experience
  • Minimum of 3 years of people management experience
  • At least 2 years of sales experience with proven results
  • Ability to motivate, inspire, and gain buy-in from team members
  • Flexibility to support a remote, multi-time zone team
  • Flexibility to work evenings and weekends to support location operations
  • Excellent communication skills, both verbal and written, for interactions with associates and customers.
  • Completion of MDP for internal candidates
  • Must reside within 1 hour or 100 miles of the Customer Experience Center
  • Hybrid work location, requires CEC onsite work 2 times each week.

Preferred Qualifications
  • Bilingual in English/Spanish
  • Proficiency in modern Contact Center technology such as Genesys, Salesforce, Microsoft Suite

The annual salary for this position is:
$57,300.00 - $91,700.00
May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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