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Cdn Engineering Jobs in Georgia (NOW HIRING)

Avispa

Staff Operational Support Engineer

Atlanta, GA · On-site

... Engineering and DevOps teams. • Enhance operational efficiency by leveraging AI-driven tools for ... and CDN architectures. • Proficiency with monitoring and observability tools such as Grafana ...

Acrisure, LLC

Cloud Solution Architect

Atlanta, GA · On-site

$61.25 - $83.75/hr

This role will partner closely with Infrastructure Engineering to establish cloud best practices ... Apply expertise across core system design domains including CDN, distributed caching, message bus ...

Acrisure

Cloud Solution Architect

Atlanta, GA · On-site

$61 - $83.75/hr

This role will partner closely with Infrastructure Engineering to establish cloud best practices ... Apply expertise across core system design domains including CDN, distributed caching, message bus ...

Acrisure

Cloud Solution Architect

Atlanta, GA · On-site

$61 - $83.75/hr

This role will partner closely with Infrastructure Engineering to establish cloud best practices ... Apply expertise across core system design domains including CDN, distributed caching, message bus ...

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Cdn Engineering information

What are the key skills and qualifications needed to thrive as a CDN engineer?

To thrive as a CDN Engineer, you need a solid understanding of networking concepts, web protocols, and content delivery technologies, often supported by a degree in computer science or a related field. Familiarity with CDN platforms (like Akamai or Cloudflare), scripting languages (such as Python or Bash), and monitoring tools is typically required. Strong problem-solving abilities, communication skills, and attention to detail help CDN Engineers resolve complex issues and optimize performance. These competencies are crucial for maintaining fast, reliable, and secure content delivery infrastructures that support user experience and business continuity.

What are some typical challenges faced by CDN engineers, and how can they be addressed on the job?

CDN Engineers often encounter challenges such as optimizing content delivery for varying global user locations, managing high traffic loads, and troubleshooting latency or caching issues. Addressing these involves proactively monitoring network performance, fine-tuning edge server configurations, and collaborating closely with developers and network teams to implement efficient cache strategies. Continuous learning and staying updated on emerging CDN technologies also help engineers adapt to evolving demands and maintain high availability and performance.

What is the difference between Cdn Engineering vs Cloud Engineering?

AspectCdn EngineeringCloud Engineering
Required CredentialsTypically includes networking, CDN platform certifications, and relevant technical degreesIncludes cloud platform certifications (AWS, Azure, GCP), IT degrees, and cloud-specific training
Work EnvironmentFocuses on content delivery networks, network infrastructure, and performance optimizationEncompasses cloud infrastructure, deployment, and management across various cloud services
Employer & Industry UsageUsed by content providers, media companies, and CDN service providersUsed across tech companies, startups, and enterprises adopting cloud solutions

While both roles involve network and infrastructure skills, Cdn Engineering specializes in content delivery networks and optimizing content distribution, whereas Cloud Engineering covers broader cloud infrastructure management and deployment across multiple cloud platforms.

What is CDN engineering?

CDN engineering refers to the design, development, and maintenance of Content Delivery Networks (CDNs). CDN engineers are responsible for ensuring that digital content such as websites, videos, and applications are delivered quickly and reliably to users around the world. They optimize network infrastructure, configure caching strategies, and troubleshoot performance issues to minimize latency and maximize availability. CDN engineering also involves implementing security measures and scaling solutions to handle high traffic loads.
What are popular job titles related to Cdn Engineering jobs in Georgia? For Cdn Engineering jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Cdn Engineering jobs in Georgia look for? The top searched job categories for Cdn Engineering jobs in Georgia are:
What cities in Georgia are hiring for Cdn Engineering jobs? Cities in Georgia with the most Cdn Engineering job openings:
Cdn Engineering jobs near you

Staff Operational Support Engineer (L2)

Protingent

Atlanta, GA • On-site

Contractor

Medical, Retirement, PTO

Re-posted 22 days ago

Job description


Job Title: Staff Operational Support Engineer (L2)
Position Description: Protingent Staffing has an exciting contract Staff Operational Support Engineer (L2)with our client located in Atlanta, GA.
Job Description:
  • As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they are triaged by Level 1 support.
  • You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high impact live events.
  • This is a hands on, customer facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Job Responsibilities:
  • Incident & Operational Support:
    • Take ownership of escalated customer issues from Level 1 Support and drive them to resolution
    • Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services
    • Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations and emergency changes during live incidents when customer impact requires immediate action
    • Lead or actively contribute to live incident bridges involving customers, internal teams, and partners
    • Provide clear, timely communication during incidents, including status updates and customer-facing explanations
  • Infrastructure as Code & Production Operations:
    • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
    • Leverage tools and frameworks such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines
    • Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
    • Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
    • Validate and execute infrastructure or configuration changes through codified workflows
  • AI-Driven Operations & Automation:
    • Leverage AI tools and automation to enhance operational efficiency and incident response
    • Contribute to and use AI-assisted incident triage and classification, automated runbook execution, AI-based pattern detection across incidents, and intelligent alert correlation and noise reduction
    • Use AI to generate or improve incident communications, accelerate troubleshooting workflows, and identify recurring patterns and systemic issues
    • Drive adoption of automation-first and AI-augmented operational practices
  • Pre-Event Planning & Operational Readiness:
    • Participate in pre-event readiness planning for critical customer events
    • Validate system readiness through runbook checks, monitoring coverage validation, and risk identification and mitigation planning
    • Define and rehearse incident response strategies for high-risk scenarios
    • Collaborate with customers and internal teams to ensure smooth event execution
  • On-Call & 24/7 Operations:
    • Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
    • Ensure smooth handovers between shifts and regions
    • Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure
  • Root Cause & Continuous Improvement:
    • Perform or contribute to root cause analysis (RCA) for production incidents
    • Document findings, corrective actions, and preventive measures
    • Identify recurring issues and work with Engineering and Product teams to eliminate them permanently
    • Contribute to and improve runbooks, operational playbooks, and knowledge bases for all OptiView products (Player, ads, live and real time streaming)
  • Collaboration & Engineering Feedback Loop:
    • Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
    • Provide feedback on system observability, tooling gaps, and operational risks
    • Act as the operational voice during post-incident reviews.

Job Qualifications:
  • 5+ years of relevant experience in operational, support, or similar customer-facing roles
  • Proven ability to own complex problems end-to-end and operate with a high degree of autonomy
  • Strong experience supporting production video streaming platforms, OTT services, live systems
  • Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
  • Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
  • Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
  • Ability to correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end
  • Comfort performing controlled changes in production environments
  • Working knowledge of incident management and on-call operations
  • Proven ability to remain calm, structured, and decisive during high-pressure incidents
  • Strong sense of ownership and accountability for customer outcomes
  • Excellent written and verbal communication skills, including customer-facing communication during incidents.

Job Details:
  • Job Type: Contract
  • Pay Range: $65 - $72 an hour.
  • Location: Atlanta, GA (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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