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Customer Experience Technical Leader - Lead Architect
Introduction

We lead technical innovation across technology domains. We handle complex initiatives at a global scale, designing and delivering tailored solutions that address customer needs using AI and automation. We ensure our work delivers measurable business value and drives long-term success!

Who You'll Work With

We partner with senior customer leaders to guide strategic engagements. We collaborate with cross-functional teams, including product management, sales, and engineering. We engage with internal and external stakeholders to build technology roadmaps and align our solutions with business goals.

What You'll Do

We lead complex projects and define technical standards. We apply automation and AI to optimize project outcomes and improve efficiency. We design test environments and resolve critical technical escalations! We build technical skills across our team and mentor others to foster professional growth. We advocate for product enhancements based on customer feedback and represent Cisco at industry events to share our expertise.

Minimum Qualifications

• Bachelor's degree with 8+ years of experience, or Master's degree with 6+ years of experience, or equivalent work experience.
• Expert-level certification (e.g., CCIE) is required.
• Bilingual Fluency Canadian French + English
  

Preferred Qualifications

• Data Center: Proficiency in Nexus, MDS, SAN, Fibre Channel, and VMware hypervisors.
• Enterprise Networking: Expertise in routing, switching, wireless, and security protocols.
• Automation: Advanced skills in programmability, orchestration, and DevOps frameworks.
• Security: Knowledge of firewalls, identity access control, and zero trust network access (ZTNA).
• Integration: Experience with cloud and hybrid networking, Cisco DNA Center, and observability frameworks.

Responsable technique de l'experience client - Architecte principal
Introduction

Nous dirigeons l'innovation technique dans l'ensemble des domaines technologiques. Nous pilotons des initiatives complexes a l'echelle mondiale et concevons des solutions sur mesure qui repondent aux besoins des clients grace a l'intelligence artificielle et a l'automatisation. Nous veillons a ce que notre travail produise une valeur commerciale mesurable et contribue a une reussite durable.

Vos collegues

Nous collaborons avec les hauts dirigeants de nos clients afin d'orienter les initiatives strategiques. Nous travaillons avec des equipes interfonctionnelles, notamment celles de la gestion des produits, des ventes et de l'ingenierie. Nous mobilisons les parties prenantes internes et externes pour elaborer des feuilles de route technologiques et harmoniser nos solutions avec les objectifs commerciaux.

Vos fonctions

Nous dirigeons des projets complexes et etablissons des normes techniques. Nous misons sur l'automatisation et l'intelligence artificielle pour ameliorer les resultats des projets et accroitre l'efficacite. Nous concevons des environnements de test et resolvons les problemes techniques critiques qui font l'objet d'une escalade. Nous renforcons les competences techniques de l'equipe et encadrons nos collegues afin de favoriser leur perfectionnement professionnel. Nous faisons valoir les ameliorations a apporter aux produits en fonction des commentaires des clients et representons Cisco lors d'evenements sectoriels afin de partager notre expertise.

Qualifications minimales

• Baccalaureat et au moins huit ans d'experience, maitrise et au moins six ans d'experience, ou experience professionnelle equivalente.
• Une certification de niveau expert (par exemple, CCIE) est requise.
• Maitrise bilingue : francais canadien et anglais.
  

Qualifications recherchees

• Centre de donnees: maitrise de Nexus, MDS, SAN, Fibre Channel et des hyperviseurs VMware.
• Reseaux d'entreprise: expertise du routage, de la commutation, des reseaux sans fil et des protocoles de securite.
• Automatisation: competences avancees en programmabilite, en orchestration et dans les cadres DevOps.
• Securite: connaissance des pare-feu, du controle des acces fonde sur l'identite et de l'acces reseau a verification systematique (ZTNA).
• Integration: experience de la mise en reseau dans le nuage et les environnements hybrides, de Cisco DNA Center et des cadres d'observabilite.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $119,000.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$158,200.00 - $241,700.00

Non-Metro New York state & Washington state:

$140,600.00 - $241,800.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.