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Cc Specialist Jobs (NOW HIRING)

CC Services

Security Specialist

Nashville, TN · On-site

Security Specialist CC Services is seeking a highly qualified and experienced Security Specialist to join our team on a full time, permanent basis. As a leading provider of security solutions, CC ...

CC Services

Security Specialist

Dallas, TX

Security Specialist CC Services is a leading provider of security solutions for businesses and individuals. We are currently seeking a highly skilled and experienced Security Specialist to join our ...

CC Services

Security Specialist

Fort Worth, TX · On-site

Security Specialist Job Overview: We are seeking a highly skilled and experienced Security ... Join our team at CC Services and help us continue to provide top-notch security services to our ...

Apptad, Inc.

Oracle CC&B functional consultant

$61.50 - $84.75/hr

Job Senior Technical Specialist (senior Oracle CC&B functional consultant) Location: Remote Requisition Source New Project/Extension Buy Rate Vendor 60 - 65/hr on W2 USC / GC / GC EAD Other ...

Maidscc

Call Center Specialist

$17.25 - $21.50/hr

Maids.cc Call Center Specialist This is a remote position. Why Join Maids.cc? A place where you can grow Joining Maids.cc means joining a team that invests in people who take initiative. Many team ...

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Supervisor, Communication Center

Woodstock, GA • On-site

Dental Careers | Hygienists, Assistants, Operations Office Staff | D4C
See more jobs at Dental Careers | Hygienists, Assistants, Operations Office Staff | D4Cexternal

Full-time

Posted 23 days ago

Job description

JOB SUMMARY:

As an active member of the Communication Center's Leadership team, the Communication Center Supervisor is responsible for the direction of the department and the success overall of the team. The Communication Center Supervisor is responsible for supervising, leading and coaching the Communication Center (CC) Specialists in providing a 5-star customer experience to our patients/parents. As the primary point of contact for Specialists, the Communication Center Supervisor is responsible for helping Specialists continue to grow in their knowledge and skills. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health

EDUCATION/CREDENTIALS:

A high school diploma or GED, but candidate with proven experience will not be excluded from consideration.

An Associate degree or equivalent is preferred

JOB-RELATED EXPERIENCE:

At least one year as a Communication Center Lead or Supervisor.

4+years of experience in a service environment (face to face or phone).

Advanced knowledge of dental terminology and dental office and scheduling procedures and guidelines.

Proven knowledge of either Pediatric or Orthodontic dentistry, with the ability to learn and support the staff in both within 90 days.

Bilingual (Spanish) is preferred but not required.

JOB-RELATED SKILLS/COMPETENCIES:

Ability to work full-time in the Communication Center

Demonstrated ability to lead others in an encouraging and friendly manner

Strong organizational/time management skills and multi-tasking abilities

Detail-oriented

Self-motivated

Problem Solver

Proven dependability

Proven performance in current and past positions.

Ability to effectively multi-task multiple issues and/or questions at the same while maintaining a pleasant manner

Ability to make effective business recommendations and develop methods and procedures to improve department's effectiveness and efficiency

Demonstrated ability to empathize with callers and Specialists

Demonstrated coaching and training skills

Strong interpersonal and communications skills to work effectively with all levels of staff

Must be PC literate; MS Office skills (Word, Excel, PowerPoint)

Ability to clearly present written information

Ability to understand and follow work rules and procedures

Ability to effectively communicate information to all departments and staff in a clear and concise manner

Must be a leader and team player in every aspect of the word.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Office environment (this is not a remote position)

Required to work in office at minimum, 2x a week.

MAJOR DUTIES AND RESPONSIBILITIES:

Supervise, lead, and coach the CC Specialist to meet performance metrics, including but not limited to CPD, AHT, and Productivity.

Conduct one on one, team meetings, and ad hoc coaching sessions regularly.

Monitors phone queues to ensure that department runs in an efficient and timely manner.

Act as an intermediary between partner offices and the Communication Center.

Provides recommendations on processes and specialist improvements.

Provides immediate feedback to manager and director of individual CC Specialist performance.

Fosters a positive environment

Performs assigned back-office responsibilities when necessary.

Coach Specialists for continued growth and improvement.

Is a trusted advisor to the Communication Center Manager in the management and direction of the center.

Perform other duties as assigned.

OTHER DUTIES:

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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