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Cash Associate Jobs in Massachusetts (NOW HIRING)

PeoplesBank

FVP - Cash Management Group

Holyoke, MA · On-site

$175K - $200K/yr

... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ... We are seeking an experienced and strategic leader to oversee our Cash Management function ...

Wje

Entry-Level Associate (General Application)

Boston, MA

$79K - $118K/yr

  • Medical

  • Retirement

At Wiss, Janney, Elstner Associates, Inc. (WJE), we invite you to bring your curiosity, creativity, and hands-on approach as you grow your expertise in architecture, architectural engineering, civil ...

Wje

Entry-Level Associate (General Application)

Boston, MA · On-site

$79K - $118K/yr

  • Medical

  • Retirement

At Wiss, Janney, Elstner Associates, Inc. (WJE), we invite you to bring your curiosity, creativity, and hands-on approach as you grow your expertise in architecture, architectural engineering, civil ...

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All JobsCash Associate JobsCash Associate Jobs in Massachusetts

Cash Associate information

What is a cash associate?

Cash Associates are professionals responsible for handling cash transactions, processing payments, and providing customer service, usually in a retail or banking environment. Their duties include counting money, managing cash drawers, processing deposits or withdrawals, and ensuring accuracy in all cash-related activities. Cash Associates also assist customers with inquiries and help resolve any discrepancies with transactions. Strong attention to detail and excellent customer service skills are essential for success in this role.

What are the typical daily responsibilities of a cash associate in a retail banking environment?

As a Cash Associate in a retail banking environment, your daily responsibilities often include processing customer transactions such as deposits, withdrawals, and payments, as well as balancing cash drawers and maintaining transaction records. You’ll also assist customers with account inquiries, resolve discrepancies, and ensure compliance with security and anti-fraud protocols. Collaboration with other team members, such as tellers and branch managers, is common to ensure smooth branch operations and deliver excellent customer service. Attention to detail and strong organizational skills are essential, as the role involves handling significant sums of money and sensitive financial information.

What are the key skills and qualifications needed to thrive as a cash associate, and why are they important?

To thrive as a Cash Associate, you need strong numerical accuracy, attention to detail, and basic financial knowledge, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and basic accounting software is typically required. Excellent customer service, integrity, and the ability to work efficiently under pressure are standout soft skills for this role. These skills ensure accurate transactions, minimize errors, and contribute to a trustworthy and positive customer experience.

What is the difference between Cash Associate vs Cashier?

AspectCash AssociateCashier
Required CredentialsHigh school diploma; basic cash handling skillsHigh school diploma; cash handling experience
Work EnvironmentRetail stores, banks, hospitalityRetail stores, restaurants, supermarkets
Employer & Industry UsageCommon in retail and service industriesWidespread in retail, food service, and hospitality
Job FocusAssisting with transactions, customer service, inventoryHandling cash, processing payments, customer interaction

While both roles involve cash handling and customer service, a Cash Associate typically has broader responsibilities such as assisting with inventory and supporting team operations, whereas a Cashier primarily focuses on processing transactions at the point of sale.

What are the most commonly searched types of Cash jobs in Massachusetts?

The most popular types of Cash jobs in Massachusetts are:

What cities in Massachusetts are hiring for Cash Associate jobs?

Cities in Massachusetts with the most Cash Associate job openings:

Cash Associate jobs near you

FVP - Cash Management Group

PeoplesBank

Holyoke, MA • On-site

$175K - $200K/yr

Full-time

Re-posted 22 days ago

Job description

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

We are seeking an experienced and strategic leader to oversee our Cash Management function, delivering comprehensive depository and cash management solutions to business clients. This role is responsible for leading both sales and service teams, driving growth in deposit products, fee income, and customer retention, while ensuring operational excellence across the department. The ideal candidate will partner closely with Commercial, Business Banking, and Retail teams to develop and enhance products and services that meet evolving customer needs and position the bank competitively in the market. This position plays a critical role in identifying new business opportunities, strengthening client relationships, and executing sales and marketing strategies that support overall organizational goals. In addition to managing day-to-day operations, this leader will build a high-performing team through coaching, development, and collaboration, while ensuring consistent delivery of exceptional customer service. A strong understanding of cash management products, banking operations, and market trends is essential to drive innovation, profitability, and long-term client success.

Essential Duties and Responsibilities:

  • Identify and develop cash management and deposit products and services which meet customer needs and differentiate in the market.
  • Work independently or in conjunction with Commercial, Business Banking and Banking Center Managers to identify new customer relationships and increase overall profitability for Cash Management area.
  • Responsible for the direct sale and support of all cash management related products and services to the business community.
  • Oversee the process related to prospecting new business customers and maintain the timely review of existing customers
  • Develop and implement sales strategies to initiate contact with prospects to discuss their financial needs and maintain communication with those prospects.
  • Ensure the prospecting and onboarding processes are in place and consistently followed for department.
  • Develop and incorporate sales strategies into the annual customer meetings to review the needs of each customer
  • Actively participate in a wide range of civic and community events to cultivate new relationships and promote the Bank’s interest.
  • Provide a superior level of internal and external customer support and build an infrastructure to ensure this level of support for all CM customers.
  • Develop Process for reviewing clients/prospect relationships; assist, when necessary, in conducting needs analysis and identify products which meet the needs of a customer
  • Meet periodically with lending team to review client portfolio and identify cross-sales opportunities.
  • Identify and refer opportunities in a timely manner to other areas of the bank including mortgage, retail products, and investments.
  • Provide ongoing guidance and coaching to team by establishing clear direction and expectations, hold regular one-on-one meetings, and create and execute development plans for direct reports.
  • Set direction of the department by creating a team atmosphere and building a structure to support teamwork and collaboration.
  • Develop and implement the Cash Management Sales and Marketing plan to build brand awareness:
  • Identify opportunities in the market to build brand awareness and coordinate with Marketing to implement ideas
  • Coordinate and organize periodic collaboration meetings for the team with Retail Sales Administration and Management to drive awareness and enhance existing relationships.
  • Maintain knowledge of bank’s products and services as well as regulatory and compliance requirements
  • Identify and recommend new product and service needs
  • Make pricing/profitability recommendations.
  • Investigate current market conditions and local competition, maintain and update Senior Leadership on the competitive market, and products and services offered by other financial institutions to aid in the decision making for the CM strategy.
  • Other related duties as assigned.

Education and Experience:

  • Bachelor’s degree from a four-year college or university
  • Minimum five years’ sales experience in Financial Services Leadership
  • Sales experience required

Skills Required:

  • 5 to 7 years sales management experience with strong and demonstrated management skills
  • Strong knowledge of bank commercial deposit and cash management products
  • Strong knowledge of bank operations
  • Strong analytical skills and attention to detail
  • Ability to multitask, set direction and priorities for others
  • Understanding of how to define problems, collect data, establish facts and draw valid conclusions
  • Strong organizational skills, time management and attention to detail
  • Strong customer service orientation

Computer / Technical Skills:

  • Proficient in Microsoft Office Suite

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

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