Case Manager Program Jobs in Colorado (NOW HIRING)

Purpose of Position- Provides direct supervision to Case Managers. Supports the
Ongoing Case Management Program Manager or the Intake Case Management
Program Manager in managing department operations, service quality, fiscal
responsibility, and maintaining regulatory compliance. Performs all Case Manager
duties.
Essential Duties/Responsibilities
• Directly supervises Case Managers, including interviewing, hiring, training, and
performance management.
o Supervises and provides coaching to case management staff, including
being available for questions and problem solving, providing constructive
feedback, facilitating team building with a focus on quality improvement
strategies.
o Determines caseload assignments and provides caseload oversight,
including caseload consultation.
o Provides back up case management in cases of staffing shortages due to
leaves, departures or unexpected increase in case management workload
beyond the case manager's capacity.
o Provides support to difficult client issues that cannot be resolved by the
case management staff.
• Supports the Case Management Program Manager/s in managing daily
operations of the Case Management Department.
o Provides ongoing monitoring and supervision through interaction and
record review.
• Conducts service plan review, supervisory PAR approvals, notice of
action reviews, coordination and completion of QIS, TCM Audits,
and performs supervisory function in state systems.
• Ensures accurate and timely data entry, including TCM support
documentation and other related case documentation.
• Remains knowledgeable on waiver requirements and trains staff as
needed. Assists with Case Management meetings.
• Approves respite unit increase documentation for individuals
receiving SLS/CES services.
• May review incident reports and complaints and resolve all
complaints effectively.
• May refer cases to HRC and/or to Investigative Lead, as needed.
Ensures Critical Incident referral.
Job Description
• Interfaces with Program Approved Service Agencies (PASAs),
county and state personnel, local advocacy agencies, adult
protection, law enforcement, and other community agencies as
necessary.
• Provides on-call, emergency support on a rotation with other
departmental leads and supervisors.
• Supports the Case Management Program Manager/s in ensuring service quality.
o Identifies significant issues affecting clients and families.
o Advises the Case Management Program Manager/s on current and
anticipated matters that may affect Case Management.
• Ensures compliance in accordance with all Federal, State and local rules and
regulations as well as all A&I Avenues policies and procedures.
• Works with the Case Management Program Manager/s to develop and operate
within the approved budget each fiscal year.
• This position requires regular use of a personal vehicle with liability insurance
that meets A&I Avenues standards.
• This position requires regular use of a personal mobile device such as a
smartphone or tablet.
Other Duties/Responsibilities
• Advocates for the development of services/supports needed, but not available, for
people with developmental disabilities and/or their families.
• If position occupant has M.S.W., may supervise or assist in supervision of social
work interns placed at A&I Avenues.
• Other duties as assigned.
Job Qualifications
Knowledge, Skill, and Ability: • Solid skills in working with people with disabilities.
• Solid knowledge of the long-term service and support
system in Colorado. This includes knowledge of the
federal and state rules and regulations governing Case
Management.
• Independent judgment and discretion in monitoring,
advising, and advocating for clients and their families.
• Person-centered, creative problem solving and
strengths-based solution-finding.
• Ability to manage workload independently and prioritize
tasks/goals to meet timelines.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal
communication skills with clients and groups at all
professional levels.
• Strong planning, time management, and organizational
skills.
Job Description
• Ability to work efficiently with various technology
including word processing software, e-mail,
databases, and general internet skills.
• Strong supervisory skills.
• Ability to coach others & address conflicts directly with a
focus on solutions.
• Effective and creative negotiator and problem solver.
This includes an ability to provide crisis intervention as
well as mediate disputes.
• Fluency in Spanish preferred.
• Possession of a valid driver's license and ability to meet
A&I Avenues driving requirements.
Education/Experience: • High School diploma required.
• Bachelor's degree in human services related field is
highly preferred.
OR
• Five years' work/volunteer experience in long-term care
and/or disabilities programs and services with at least
one year of case management experience.
OR
• Some combination of relevant education and
experience appropriate to the requirements of the
position.
Working
Environment/Physical
Activities
• Requires the ability to travel throughout Boulder,
Broomfield, and Gilpin.
• Effective with shifting roles, responsibilities, and
expectations in a highly stressful and changing work
environment.
• Ability to work autonomously while remote.
• Ability to respond to emergency situations as-needed.
Note: This job description is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications associated with the job. This is an hourly, non-exempt
position and it is expected that all duties can be completed in a 40-hour work week.
Overtime may not be worked without prior authorization and justification of work
demands outside of published agency workflow-related time to task norms.