Case Management Intern Jobs in Bolingbrook, IL (NOW HIRING)

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are looking for a part-time Intern to join our Midway Adult Protective Services team! This position is open for the Fall 2026 semester.

ESSENTIAL JOB FUNCTIONS:

1. Intake Responsibility Intern (Bachelor's)

• Provide client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families that result in being connected to appropriate services and/or resources.
• Effectively gather and process pertinent information to provide referrals for services and resources the person may be eligible for work with community resources to expand needed external referrals.
• Effectively triage and de-escalate persons in crisis who are seeking services and/or resources.
• Effectively work with diverse staff and service population.
• File reports for abuse, neglect, exploitation, abandonment, and/or self-neglect.
• Other duties as assigned.

2. Case Management Intern (Master's)

• Learns and supports with a comprehensive client assessment

• Learns and supports with a written service plan with the client to meet client needs, specifying goals to be achieved and services to be pursued.

• Learns and supports with advocacy, case management, and supportive counseling to individuals, families, and groups in coping with environmental and interpersonal relationship issues.

• Learns to use expanded knowledge of resources and helps clients utilize them. Works collaboratively with community resources.

• Works within contract, grant, and program requirements, including meeting timelines and reporting requirements.

• Collaborates and participates with other program staff in the planning and implementation of service plans.

• Learns to identify system issues and reports them to Program Director as appropriate. May work with community groups and may carry a special community assignment.

• Takes increasing responsibility for their own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.

• Up to 10% of other duties as assigned by the supervisor

• Works effectively with diverse staff and service populations.

• Develops the knowledge and skills needed to address the complexities of ANE and collaborate with community resources to reduce risk.

• Works with supervisors, other staff members, support staff and/or students to meet the day-to-day needs and goals of the program.
• Assists in emergency and crisis situations within the target population, which may include appropriate use of financial assistance and engagement of first responders.
• Covers the APS Intake Line and the APS Afterhours Line on a rotating basis, taking intakes, addressing inquiries, and providing referrals.
• Provides community outreach activities to raise awareness of the APS program.

QUALIFICATIONS:

• Currently enrolled in a Bachelor's or Master's level social work or related program (administrative, human services, psychology, etc.) at an accredited college or university is required.
• Demonstrated ability to render adequate service to clients and to organize and manage jobs efficiently.
• Requires mobility to work with a community-based caseload.
• Ability to work effectively with diverse individuals and groups.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Personal vehicle not required. Ability to reach the Midway site is required.

PHYSICAL DEMANDS

• While performing the essential duties of this internship, the intern is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel, and crouch. The intern is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The intern may occasionally lift and/or move up to 25 pounds.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.