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Case Intake Processor Jobs in Texas (NOW HIRING)

Banyan

Intake Coordinator - Full time

Waelder, TX · On-site

$18/hr

Communicate effectively with referral sources, utilization reviewers, and case managers to support ... Maintain required competencies related to intake processes, documentation standards, and client ...

Contegrity Group Texas LLC

Be Seen First

Case Manager - Med/Legal Expert Sourcing

San Antonio, TX

$57K - $62K/yr

Report closed cases to accounting, CEG personnel and experts to properly and legally dispose of cases. * Assist in the case intake process and full participation in any Company marketing or ...

Contegrity Group Texas LLC

Be Seen First

Case Manager - Med/Legal Expert Sourcing

San Antonio, TX · On-site

$57K - $62K/yr

Report closed cases to accounting, CEG personnel and experts to properly and legally dispose of cases. * Assist in the case intake process and full participation in any Company marketing or ...

Banyan

Intake Coordinator - Full time

Waelder, TX · On-site

$18/hr

You'll own the onsite intake process from arrival through admission, ensuring every person who ... Communicate effectively with referral sources, utilization reviewers, and case managers to support ...

Harris County

Supervisor, Central Intake

Houston, TX · On-site

$62K/yr

... process that supports forensic interviews, medical evaluations, and other critical services. This position supervises intake staff, manages complex scheduling, ensures the accuracy of case ...

Harris County

Supervisor, Central Intake

Houston, TX · On-site

$62K/yr

... process that supports forensic interviews, medical evaluations, and other critical services. This position supervises intake staff, manages complex scheduling, ensures the accuracy of case ...

Disability Rights Texas

Intake Specialist

Houston, TX · On-site

$17 - $22.75/hr

Intake Specialist Disability Rights Texas (DRTx) is happy to announce that we are currently ... Ability to use data collection system, case management programs and word processing programs.

Disability Rights Texas

Intake Specialist

Fort Worth, TX · On-site

$17 - $22.75/hr

Intake Specialist Disability Rights Texas (DRTx) is happy to announce that we are currently ... Ability to use data collection system, case management programs and word processing programs.

Disability Rights Texas

Intake Specialist

Austin, TX · On-site

$17.50 - $23.50/hr

Intake Specialist Disability Rights Texas (DRTx) is happy to announce that we are currently ... Ability to use data collection system, case management programs and word processing programs.

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Intake Coordinator - Full time

Waelder, TX • On-site

Banyan
See more jobs at Banyanexternal

$18/hr

Full-time

Re-posted 5 days ago

Job description

Banyan Treatment Centers is seeking an organized and customer-service-driven Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.
The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and organizational expectations.
Position Details
  • Reporting To: Executive Director
  • Department: Intake / Behavioral Health Support
  • Schedule: Full time, Sun- Thurs, 2:00pm -10:30 PM
  • Location: Waelder, TX
  • Compensation: $18 hourly

Key Responsibilities
Intake Coordination & Admissions Support
  • Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
  • Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
  • Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.

Administrative & Systems Management
  • Create and maintain potential admission files in the Kipu electronic medical record (EMR).
  • Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
  • Assist in obtaining all required consents, identification, and financial documentation prior to admission.
  • Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
  • Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.

Customer Service & Client Experience
  • Serve as an onsite point of contact for clients, families, visitors, and referral partners.
  • Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
  • Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
  • Maintain confidentiality and professionalism in all interactions.

Coordination, Collaboration & Support
  • Assist with intake calls and screenings as needed.
  • Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
  • Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
  • Maintain required competencies related to intake processes, documentation standards, and client assessments.

Qualifications
  • Associate's degree and/or equivalent relevant experience.
  • One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred.
    Current CPR certification (required).
  • Strong administrative, organizational, and time-management skills.
  • Excellent verbal and written communication skills with the ability to build rapport quickly.
  • Experience with customer service, intake coordination, or sales support functions.
  • Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
  • Strong attention to detail with a focus on documentation accuracy and compliance.
  • Ability to analyze information, follow procedures, and support quality improvement efforts.
  • Experience with Kipu EMR and/or Salesforce systems, preferred.
  • Prior experience supporting intake or admissions operations in a behavioral health setting, preferred.

Why Join Banyan Treatment Centers?
Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As an Intake Coordinator you will:
  • Join a mission-driven organization with nationwide reach and a strong commitment to ethical, compliant care.
  • Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into treatment with clarity, compassion, and professionalism.
  • Play an essential role in supporting admissions flow through accurate documentation, timely follow-up, and adherence to accreditation standards.
  • Collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams in a fast-paced, team-oriented environment.
  • Make a direct impact on access to care by delivering exceptional customer service while supporting survey readiness and quality standards.

Apply Now
If you are detail-oriented, customer-service driven, and passionate about supporting access to quality behavioral health care, we encourage you to apply. Join Banyan Treatment Centers and be part of a mission-driven team making a meaningful impact every day.
EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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