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Car Rental Assistant Jobs in Illinois (NOW HIRING)

Hertz

Replacement Account Representative

Chicago, IL · On-site

$18/hr

... for Hertz Rental Car. This role will act as the facilitator and single point of contact between ... * Assist with the facilitation and coordination of new hire training classes for Fleet Account ...

Sixt

Junior Manager Repair (Chicago)

Chicago, IL · On-site

$58K/yr

Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers ...

SIXT

Junior Manager Repair (Chicago)

Chicago, IL · On-site

$58K/yr

Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers ...

Extra Space

Assistant Store Manager 6915

Hanover Park, IL · On-site

$16.50 - $18.54/hr

The Assistant Managers are accountable for building customer relationships through in-person and ... Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property ...

Extra Space

Assistant Store Manager - 6381

Chicago, IL

$18.25 - $19.25/hr

The Assistant Managers are accountable for building customer relationships through in-person and ... Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property ...

Extra Space

Assistant Store Manager - 1598

Berwyn, IL · On-site

$18 - $19.50/hr

The Assistant Managers are accountable for building customer relationships through in-person and ... Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property ...

SIXT USA

Junior Manager Repair (Chicago)

Chicago, IL · On-site

Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers ...

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Car Rental Assistant information

What is a car rental assistant?

Car Rental Assistants are professionals who help customers rent vehicles from a car rental agency. Their duties typically include processing rental agreements, inspecting vehicles for damage, answering customer questions, and handling payments. They also provide information about rental policies, insurance options, and vehicle features to ensure a smooth rental experience. Car Rental Assistants play a key role in delivering customer service and maintaining the efficiency of rental operations.

What is the difference between Car Rental Assistant vs Car Rental Agent?

AspectCar Rental AssistantCar Rental Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentRental offices, customer service countersRental offices, customer service counters
Employer & Industry UsageRental companies, travel agenciesRental companies, travel agencies
Common Search & ComparisonCustomer support, rental process assistanceRental transactions, vehicle check-in/out

While both roles involve assisting customers with vehicle rentals, a Car Rental Assistant primarily supports the rental process and customer inquiries, whereas a Car Rental Agent handles rental transactions and vehicle check-in/out. The roles often overlap in skills and work environment, but the Car Rental Agent typically has more direct involvement in the rental transaction process.

What are the key skills and qualifications needed to thrive as a car rental assistant, and why are they important?

To thrive as a Car Rental Assistant, you typically need customer service skills, basic administrative abilities, and a high school diploma or equivalent. Familiarity with rental management software, point-of-sale systems, and a valid driver's license are commonly required. Strong communication, problem-solving, and organizational skills help you deliver a positive customer experience and handle multiple tasks efficiently. These abilities are important to ensure customer satisfaction, smooth rental operations, and compliance with company policies.

How does a car rental assistant typically interact with customers and handle challenging situations?

As a Car Rental Assistant, you'll regularly interact with customers both in person and over the phone, assisting them with reservations, vehicle pick-ups, and returns. Handling challenging situations, such as last-minute changes, vehicle availability issues, or customer complaints, is a common part of the job. Effective communication, patience, and problem-solving skills are crucial, as you'll need to resolve conflicts professionally while ensuring customer satisfaction. You'll often collaborate with other team members to coordinate vehicle logistics and maintain smooth operations.
What are the most commonly searched types of Car Rental jobs in Illinois? The most popular types of Car Rental jobs in Illinois are:
What are popular job titles related to Car Rental Assistant jobs in Illinois? For Car Rental Assistant jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Car Rental Assistant jobs in Illinois look for? The top searched job categories for Car Rental Assistant jobs in Illinois are:
What cities in Illinois are hiring for Car Rental Assistant jobs? Cities in Illinois with the most Car Rental Assistant job openings:
Car Rental Assistant jobs near you

Seasonal Customer Experience Representative - Springfield Airport

Enterprise Holdings

Springfield, IL • On-site

$17/hr

Other

Re-posted 7 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 171 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17 / hr
This position is located at Springfield Airport-1115 Capital Airport Drive Springfield, IL 62707
The seasonal window starts May 1, 2026 and cannot exceed 180 days.
Schedule:
  • Friday- Monday: 6:00pm-11:00pm
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • This is a seasonal position and you may work up to 180 working days during the defined season

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