Caption Call Jobs in West Virginia (NOW HIRING)

A Caption Call job involves assisting individuals who are deaf or hard of hearing by providing real-time captions for their phone conversations. Employees use voice recognition software to revoice conversations, ensuring accuracy and speed. This role requires strong enunciation, listening skills, and the ability to maintain confidentiality. It is often a customer service-oriented position that helps improve communication accessibility.

A typical workday for a Caption Call operator involves transcribing live telephone conversations in real-time using advanced captioning software and specialized equipment. Operators primarily work at a workstation—either on-site or remotely—where they quickly and accurately relay spoken content to provide accessible communication for individuals with hearing loss. You'll often handle multiple calls throughout your shift, requiring focus and attention to detail, while following guidelines for confidentiality and professionalism. Regular interaction with a supportive team and ongoing training are common, ensuring operators stay current with technology and best practices.

To succeed as a Caption Call operator, you need fast and accurate typing skills, strong listening abilities, and clear enunciation, often supported by a high school diploma or equivalent. Familiarity with specialized captioning software and telephone communication systems is typically required, with some employers providing on-the-job training or certification. Outstanding attention to detail, patience, and a customer-focused mindset set exceptional performers apart in this role. These competencies ensure accurate, real-time captioning for individuals with hearing loss, directly impacting their communication and accessibility.