Capital One Customer Service Jobs in Silver Spring, MD

## Capital One Insights Center Communications Lead, Public Affairs ManagerApplylocations: McLean, VA: Richmond, VAtime type: Full timeposted on: Posted Todayjob requisition id: R248485Capital One Insights Center Communications Lead, Public Affairs ManagerAt Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Working for one of the world’s most recognized brands that is ranked #106 on the Fortune 500 and #15 on Fortune’s 100 Best Companies to Work For, Capital One provides multiple opportunities to learn and grow while engaging with world-class business leaders across the enterprise.**About the Role:**Capital One is looking for a strategic, creative and results-oriented communications professional to join our Public Affairs team within the Global Policy Affairs Group (GPAG.) Public Affairs is a cross-functional organization within Capital One’s Global Enterprise Affairs (GEA) team that leverages best practices across integrated marketing, strategic communications, stakeholder engagement, research and data intelligence, reputation management and issues advocacy to enable business growth and mitigate risk. This is a high visibility role that will have direct and regular engagement with senior leaders both inside the company and within key partner organizations. This role provides the opportunity to drive high-visibility, multi-channel strategic communications strategies that tell the story of Capital One to decisionmaker audiences. It is also focused on engaging critical stakeholders and contributing to the national conversation around key economic and societal issues including credit access, affordable housing and entrepreneurship and business creation. As a key member of the Public Affairs team, you will lead the development of comprehensive, multi-channel campaigns that educate, influence and tell the story of Capital One while advancing enterprise priorities. This role is designed for an experienced professional who can proactively identify emerging trends in the policy environment and macroeconomic landscape and translate complex issues into compelling, data-driven narratives. You will serve as a strategic advisor to internal business leaders and external stakeholders, including industry trade associations, nonprofit partners, think tanks, and policy and civic influencers. You will support the execution of a wide range of external events and convenings, earned media, influencer and digital advertising strategies – ensuring that our public affairs objectives are integrated into the broader corporate reputation and brand narrative. This position requires exceptional judgment, creative problem solving, attention to detail, focus on results, and an innate ability to influence. A knack for distilling complex issues into compelling stories and a curiosity about perspectives different from your own are essential to the success of this role. Humility, adaptability and a sense of humor will also serve you well. **Primary Responsibilities:*** **Advocacy and Campaign Execution:** Lead the end-to-end strategy and execution of integrated public affairs and data-driven campaigns (earned, paid, owned and digital) to advance policy, legislative and corporate reputation priorities at the federal, state and local levels.* **Stakeholder and Third Party Management:** Build and leverage trusted relationships with external stakeholders, including policy influencers, trade associations, think tanks, and non-profits to drive joint initiatives.* **Media Relations:** Cultivate deep relationships with beltway, national, regional and trade media outlets; pitch and secure targeted earned media moments to advance core enterprise narratives.* **Executive and Strategic Counsel:** Provide real-time, actionable strategic advice to senior business leaders and internal partners, ensuring communications seamlessly line up with enterprise objectives.* **Messaging and Content Creation:** Draft high-impact strategic materials, executive talking points, communications briefs, and positioning papers on complex issues.* **Convenings and Events:** Design, manage and execute high-impact thought leadership events, policymaker education programs and strategic convenings both inside and outside the beltway.* **Data-Driven Narrative Development:** Capitalize on proprietary research and data-driven insights to inform policymaker education, elevate executive profiles and shape public opinion.**Basic Qualifications:*** Bachelor's degree or military experience* At least 5 years of experience in public affairs, issue advocacy campaign, earned media, political campaigns, or any combination of the four* At least 2 years of experience in a consulting or corporate setting, such as a PR agency or trade association**Preferred Qualifications:*** Experience working with elected officials, regulatory agencies, or political campaigns* Experience working in a highly regulated industry such as financial services, healthcare or technology* Experience designing, planning and executing events* Experience developing presentations, leveraging AI responsibly and working efficiently under tight deadlines* Project management experience and a proven ability to help manage multiple deliverables in a fast-paced environment while able to think quickly* Excellent interpersonal skills and the ability to manage internal and external relationships* Well-versed in current events and headline news at local, national, and international levels* Active personal network within the policy or financial services communitiesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Richmond, VA: $122,100 - $139,400 for Communications ManagerMcLean, VA: $134,400 - $153,300 for Communications ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr