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Capital One Customer Service Jobsexternal in Iowa (NOW HIRING)

Collabera

Customer Service Representative

Urbandale, IA

$15.25 - $20.50/hr

... one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT ... Collabera recognizes true potential of human capital and provides people the right opportunities ...

Collabera

Customer Service Representative

Johnston, IA

$15 - $20.50/hr

Collabera recognizes true potential of human capital and provides people the right opportunities ... Duration 1 Year (Strong possibility of extension) Business casual environment and schedule will ...

Hy-Vee Food Stores

Customer Service

Davenport, IA · On-site

$15.25 - $20.75/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Cherokee, IA · On-site

$15.75 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee, Inc.

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee, Inc.

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Forest City, IA · On-site

$14.75 - $20/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee, Inc.

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee, Inc.

Customer Service

West Des Moines, IA · On-site

$15.75 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee Food Stores

Customer Service

Forest City, IA · On-site

$14.75 - $20/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

New

HyVee

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

Hy-Vee Food Stores

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one * Weigh postal packages, run mail through meters, and ...

HyVee

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... Must be able to file, post, and mail materials; copy data from one record to another; interview to ...

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All JobsCapital One Customer Service JobsCapital One Customer Service Jobs in Iowa

Capital One Customer Service information

See Iowa salary details

$9

$17

$25

How much do capital one customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for capital one customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a Capital One customer service?

A Capital One Customer Service job involves assisting customers with their banking needs, such as account inquiries, transactions, and resolving issues. Representatives provide support through phone, chat, or email, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One's products and policies. Training is provided to equip employees with the necessary skills to help customers effectively.

What does a typical day look like for a Capital One customer service?

A typical day as a Capital One Customer Service representative involves assisting customers over the phone, via chat, or email with their banking inquiries, account issues, or troubleshooting problems. You may help resolve billing concerns, provide information about products and services, and escalate complex situations to specialized team members when needed. The work environment is fast-paced and team-oriented, with ongoing training and support to ensure you stay updated on procedures and policies. This role offers opportunities to build customer service skills and can lead to advancement within Capital One's customer support or other departments.

What are the key skills and qualifications needed to thrive in the Capital One customer service position, and why are they important?

To excel as a Capital One Customer Service representative, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data handling tools, and call center technology is often required. Outstanding candidates demonstrate patience, empathy, and a positive attitude when assisting customers. These skills and qualities are essential for delivering efficient service, resolving issues effectively, and fostering customer satisfaction.

What are popular job titles related to Capital One Customer Service jobs in Iowa?

For Capital One Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Capital One Customer Service jobs in Iowa look for?

The top searched job categories for Capital One Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Capital One Customer Service jobs?

Cities in Iowa with the most Capital One Customer Service job openings:

Capital One Customer Service jobs near you
Infographic showing various Capital One Customer Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Local Market Leader, Business Cards & Payments (North TX, Oklahoma, Iowa, St. Louis, and Kansas C...

Capital One

Des Moines, IA • On-site

Full-time

Posted 13 days ago

Key responsibilities

  • Lead and manage a team of sellers within a specific geographic market to achieve revenue and financial objectives.

  • Recruit, onboard, train, and support Relationship Managers and sales team members to meet sales targets.

  • Provide sales leadership, set strategic direction, and ensure execution of sales strategies to drive growth, market share, and customer retention.

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 175 rated banks

Job description

Local Market Leader, Business Cards & Payments (North TX, Oklahoma, Iowa, St. Louis, and Kansas City)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

  • We're relentlessly curious.

  • We ask the hard questions.

  • We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

Territory: North TX, Oklahoma, Iowa, St. Louis, and Kansas City

Level: Sr. Manager (People Leadership)

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? At Capital One, we don't hire people for positions-we hire people to build evolving, fulfilling careers. Do you believe in helping others achieve incredible goals and become better versions of themselves? In Capital One's Business Cards & Payments group, you will find a leadership culture that rewards such a spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success.

Within the Business Cards & Payments organization, our Field Sales teams work with Small and Mid-Sized Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Our National Sales Team, through a consultative approach, is able to help mid-sized business owners with the right products to optimize the rewards and benefits they receive.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business. To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers.

This role will lead a team of sellers within a specific geographic market and is responsible for achieving revenue and financial objectives for their markets. You will put your day-to-day leadership skills to the test and will be responsible for recruiting, onboarding, and training new sellers, and supporting those Relationship Managers.

As a Local Market Leader (LML), you will report directly to the Regional Vice President of Regional Sales in Business Cards & Payments and will be responsible for building and leading high performing locally based sellers that deliver against the defined objectives including: recruiting, onboarding, and training of sellers, and day-to-day leadership of the team.

Job responsibilities include but are not limited to the following:

  • Deliver superior growth and profitability by meeting or exceeding targets in purchase volume, new account acquisition, account penetration, profit, cost, productivity etc. across their region while providing an outstanding customer and associate experiences.

  • Provide sales leadership and direction, and program management within their team.

  • Build a dynamic sales culture that compliments the broader Field strategy and assist their team in achieving their account acquisition and purchase volume goals.

  • Participate in the strategic / tactical planning process with the National Sales extended leadership team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals.

  • Ensure that all customer and prospect interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines.

  • Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market.

  • Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Relationship Managers.

  • Partner with other LMLs to ensure consistent execution of sales strategies.

  • Champion voice of client and voice of associate feedback to support and inform culture of continuous improvement.

  • Have a deep passion for coaching and developing front line sales professionals as well as yourself.

Basic Qualifications:

  • At least 5 years of outside business-to-business sales experience

  • At least 3 years of sales management experience or at least 3 years of peer coaching experience

Preferred Qualifications:

  • Bachelor's Degree in Sales, Marketing or Business Management

  • 6+ years of outside customer sales experience

  • 5+ years of experience in a sales leadership role

  • 5+ years of portfolio management experience

  • 3+ years of experience partnering with Small Businesses

  • 3+ years of financial industry experience

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

  • Proficiency in Salesforce.com

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $145,000 - $180,000 for Sr Manager, Local Market











Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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