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This position reports to the General Manager and is responsible for monitoring all aspects of the performance of the WMATA Metro Access Paratransit contract. Candidate must be able to work dependably with integrity and achieve a high level of production output with little, and at times, no direct supervision. While monitoring is generally split between Operations and Safety, occasionally, this position will be required to assist with Contract compliance. Service provided includes paratransit service in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA) as amended.

Competitive compensation Minimum $83,000 - Maximum $90,000

Benefits include:

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4 floating

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities/Duties: Typical work tasks include service quality monitoring using information from our client’s scheduling/trip databases, vehicle inspections and submission of various reports on service quality. Must be capable of inspecting facilities, records, vehicles and “audit” training programs including those on passenger assistance, disability awareness, sensitivity, substance abuse, etc. Candidate must be capable of conducting follow-up on specific complaints, especially those of a serious or recurring nature.

This candidate must be capable of developing and regularly filing a variety of reports, including field observation reports, general field/office activity summary reports various transaction and trip audit reports, and special reports as directed, and must be capable of working with data accessed from multiple databases. Some verification of trip provision through both telephone communications with passengers and visual monitoring will be required. Will be required to coordinate oversight of federal, state and local and contractual requirements such as FTA drug/alcohol testing standards, any additional agency, client, and corporate reporting.

The successful candidate must possess proficient computer skills and be capable of properly managing work time including balancing multiple tasks with varying deadlines and objectives. Good documentation skills, time management skills and ability to work in a team environment with minimal oversight are necessary. This individual must be creative, energetic, and reliable and must act professionally at all times when interacting with the public and team members.

Other Duties:

• Attend regularly scheduled service provider, transit agency advisory committee or subcommittee meetings, and/or public meetings as needed, as well as driver training sessions, and training for supervisors and other personnel. These meetings are usually during the standard business day but may be scheduled during hours considered outside the standard workday.
• Attend and prepare minutes for client meeting, quarterly, along with disseminating meeting announcements and recording meeting minutes.
• Regular public presentations on the rules and procedures of WMATA programs, in both instructional and community outreach settings; written presentations when needed.
• Coordinate, organize, and maintain communication related to client request
• Support and work with Transit Planner on projects such as those relating to van services.
• General office work including data entry, filing, assisting in call center operations
• Attendance Tracking and corrective action administration.
• Other duties as assigned.

Skills/Knowledge/Abilities:

The following are required or preferred:

• Excellent written and verbal communication skills in English.
• Proficiency with MS office products.
• Office, data entry, or administrative experience.
• Experience with transit scheduling software such as Trapeze PASS.
• Basic knowledge of vehicle preventive maintenance programs.
• Ability to read and comprehend federal provisions, state and local laws, and contract provisions.
• Knowledge of municipal/public transportation concepts, such as ADA Paratransit and exposure to federal, state and local laws preferred.

Experience & Educational Requirements:

• High School Diploma or equivalent.
• Four-year college degree or a minimum 2 years of college preferred.
• Minimum of two years work experience.
• Availability to work shifts or flexible work schedules as needed.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an

overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of allresponsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Management

Job Type: Full Time

Req ID: 8436

Pay Group: QQP

Cost Center: 781

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.