The Senior Manager - Compliance Operations ensures that compliance standards are not only defined but consistently executed across client accounts. This role is responsible for overseeing adherence to regulatory requirements, internal policies, and service expectations - while bringing structure and visibility to how work gets done.
Working across account management and leadership, you will identify risks early, connect insights across teams, and implement processes that are clear, repeatable, and scalable. Youโll play a key role in turning inconsistent or manual workflows into disciplined operations that hold up under growth.
Success in this role means strengthening accountability, improving operational consistency, and addressing issues before they escalate. The impact is measurable: reduced risk, stronger service delivery, and sustained client trust.
The Basics:ย ย
In accordance withย applicable law, the compensation range listed above reflects our good faith estimate of the expected salary for this role at the time of posting. Final compensation will beย determinedย based on a variety of non-discriminatory factors, including a candidateโs qualifications, skills, and experience.ย
Whatย Youโllย Do:ย ย
Compliance Oversight & Quality Assuranceย
Client & Internal Reportingย
Operational Process Managementย
Performance Monitoring & SLA Managementย
Cross-Functional Collaborationย
Whatย Youโllย Bring:ย
Smart Circle Internationalย is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circleย operatesย from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!ย
Whyย Youโllย Love It Here:ย
Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive whenย theyโreย in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so ifย you'reย looking for a place where ambition is celebrated and growth isย tangible,ย Smart Circle may be the place for you!ย
Total Rewards:ย
Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision andย company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referralย program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a varietyย of courses to further their professional and personal development.ย ย ย
Equal Opportunity Employer:ย ย
Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.ย ย ย
We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.ย
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACTย ย ย ย
As part of your job application and our evaluation of your candidacy, we collect, receive, maintain, and use your personal information, whichย asย used herein, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The following is the personal information we may collect as part of the application process:ย ย ย ย
Personal contact details, such as name, title, address, telephone number, and email address; andย ย ย ย
Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment.ย ย ย ย
We collect your personal information to evaluate your job application and candidacy for employment, to check your eligibility to work in the country in which you have applied, for background checks, and toย comply withย employment and other laws. If you become employed by us, we willย notify youย ofย additionalย categories of personal information that we collect, receive, andย maintainย for business purposes.ย