Cannon Design Jobs in Georgia (NOW HIRING)

Role Summary

Cannon Financial Institute is a leading professional development and consulting firm serving the top firms within the financial services industry. Our professionals conduct over 500 engagements per year, delivering exceptionally high-quality performance improvement experiences for our clients.

Cannon is seeking a hands-on developer and LMS administrator to build, launch, and support online learning for financial institutions. This role owns day-to-day LMS operations in Thought Industries (learner onboarding, reporting, troubleshooting) and partners with internal teams to develop and integrate eLearning content, tools, and client-facing solutions.

Duties and Responsibilities

• Lead online learning product development (authoring, packaging, QA, release management).
• Build and maintain eLearning interoperability and integrations (SCORM; experience with xAPI/Tin Can and LTI a plus).
• Serve as the LMS administrator: user/role management, course configuration, enrollments, learning paths, reporting, and support workflows.
• Manage courseware assets, versioning, and publishing standards across programs and clients.
• Produce and deliver learner progress and completion reporting to client stakeholders.
• Own learner onboarding, administration, and Tier I technical support for Cannon’s learning portal (including troubleshooting access, playback, completion tracking, and browser/device issues).
• Support specialized web development projects tied to learning products and client solutions.
• Consult with clients on custom online learning projects and implementation needs.
• Partner with Enterprise Sales on prospect consulting, demos, and solution design for online and blended learning proposals.
• Collaborate with internal online learning teams and instructors to support program delivery as needed.
• Serve as a core team member for the Certified Wealth Strategist designation for online learning components.

Required qualifications

• 3+ years of experience supporting an LMS and/or building eLearning content in a professional setting (SaaS LMS preferred).
• Working knowledge of eLearning standards and packaging, including SCORM; ability to troubleshoot completion and tracking issues across browsers and devices.
• Proficiency with modern web technologies used in eLearning and portals (HTML5, CSS, JavaScript); ability to read, troubleshoot, and safely modify code.
• Experience administering LMS features such as enrollments, groups/audiences, roles/permissions, catalogs, learning paths, reporting, and notifications.
• Strong technical troubleshooting skills, including investigating user issues, reproducing bugs, documenting fixes/workarounds, and escalating to vendors when needed.
• Comfort working with data: exports/imports (CSV), basic data hygiene, and creating reliable operational reports for internal and client use.
• Clear written and verbal communication skills, with the ability to explain technical issues to non-technical users and client stakeholders.
• High attention to detail and strong follow-through in a deadline-driven environment.

Preferred qualifications

• Experience with xAPI (Tin Can) and/or Learning Record Stores (LRS); familiarity with AICC (legacy) content support.
• Experience with LMS integrations and identity concepts such as SSO (SAML/OIDC), user provisioning, and roles/permissions mapping.
• Ability to work with APIs and webhooks; basic scripting/automation to reduce manual admin work.
• Experience administering Thought Industries; familiarity with other LMS platforms (e.g., Moodle, Canvas, Docebo, Absorb, Cornerstone) and the ability to learn new systems quickly.
• Understanding of accessibility and usability best practices for online learning (WCAG/Section 508 concepts) and how to QA for them.
• Experience with video/audio workflows (editing, compression, captioning) and managing multimedia assets.
• Comfort partnering with Sales on demos and solutioning; able to translate client needs into a practical implementation plan.
• Experience supporting clients in regulated industries (privacy, security, and audit-friendly processes).

 Core competencies

• Customer focus: responsive, professional support for learners, instructors, and client administrators.
• Ownership mindset: proactive monitoring, issue prevention, and continuous improvement of the learning experience.
• Systems thinking; able to connect content, data, integrations, and processes end-to-end.
• Quality and documentation: repeatable processes, clear playbooks, and well-documented changes.
• Collaboration: works effectively across Production, Instructional Technology, Enterprise Sales, and external vendors.

Education

Bachelor’s degree in a related field (technology, instructional design/technology, information systems, or similar) or equivalent practical experience.

Experience has taught us the inevitability and value of change. Yet the basic principle of our existence remains the same; Everyone deserves sound advice and exceptional service. It is our life’s work to consult, design, develop, and instruct with this principle as our end goal.

Our Purpose
We share our clients' belief that everyone deserves sound advice and exceptional service. We make a lasting, meaningful impact on society, improve the lives of those we touch, and promote positive change in the financial services industry.

Our Mission
Our mission is to grow by understanding industry needs and delivering practical solutions that leverage the collective wisdom and creative power of a team of professionals passionately committed to helping our clients realize their goals.

Our Values
We build meaningful, mutually beneficial relationships based upon a shared commitment to address real issues, produce real results, and deliver real value.

We nurture a vibrant environment where collaborative partnerships and supportive relationships thrive.

We continuously improve through a creative process incorporating contributions from engaged stakeholders and experts to develop innovative and practical solutions.

We work together to realize our shared vision of success as measured by enterprise value and the positive impact we have on our clients and each other.