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Director-of-Compliance

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Description

Director-of-Compliance

Company: City Security Services
Job Type: Full-time
Location: Houston, Texas [Onsite position; Not a remote work opportunity]

About the Position

City Security Services is seeking an experienced Director of Compliance to lead our Compliance Department and Quality Assurance program. This position plays a key role in maintaining consistent service quality, improving officer performance, reducing operational risk, and ensuring company standards are followed across client locations.

The Director of Compliance will lead and develop the Compliance team, oversee field inspections and operational audits, manage the company's Training Academy, and serve as the primary instructor for new-hire orientation and security officer training.

This position also serves as the administrator and program owner for the company's Body Worn Camera Software Program, including equipment deployment, system administration, evidence management, compliance audits, employee training, and investigative support.

The successful candidate will be an experienced security leader who combines strong operational knowledge with excellent communication, training, analytical, organizational, and leadership skills.

What You'll Do Compliance & Quality Assurance

• Lead and manage the Compliance Department and directly supervise Field Compliance Managers.
• Establish departmental goals, performance expectations, schedules, and operating procedures.
• Develop and maintain company-wide compliance and quality standards.
• Design and oversee field inspection and operational audit programs.
• Conduct and review audits of client locations and officer performance.
• Identify trends, deficiencies, and operational risks and develop corrective action plans.
• Monitor compliance with company policies, client post orders, and applicable requirements.
• Promote consistent inspection and documentation practices across the organization.
• Provide objective operational performance information to Executive Leadership.

Training & Development

• Lead the company's Training Academy and serve as the primary instructor for new-hire orientation and designated security training.
• Develop and deliver training related to company policies, procedures, professionalism, report writing, customer service, emergency response, de-escalation, defensive tactics, and other applicable topics.
• Develop lesson plans, instructional materials, assessments, and training documentation.
• Evaluate employee competency and coordinate remedial training when needed.
• Develop continuing education and professional development programs.
• Maintain accurate training records and certifications.
• Train and certify Field Training Officers as assigned.

Compliance Team Leadership

• Schedule, supervise, coach, and develop Field Compliance Managers.
• Review inspection and coaching documentation for accuracy and quality.
• Conduct field visits and ride-alongs as needed.
• Monitor compliance team productivity and inspection completion.
• Conduct quality assurance audits of compliance activities.
• Establish measurable performance expectations and provide ongoing feedback.

Body Worn Camera Software

• Serve as the administrator for the company's Plix Body Camera Program.
• Manage user accounts, permissions, equipment assignments, and system administration.
• Maintain accurate body camera equipment records and monitor equipment functionality.
• Review recordings as part of quality assurance and compliance activities.
• Conduct random body camera audits and investigate missing footage or potential policy violations.
• Manage applicable evidence retention procedures.
• Assist with authorized internal investigations and provide video evidence to appropriate stakeholders.
• Develop and maintain body camera policies and procedures.
• Train employees on proper body camera use.
• Coordinate equipment repairs and warranty replacements.
• Monitor body camera compliance and recommend corrective actions.

Operational Support

• Assist Operations during major incidents and emergencies.
• Participate in critical incident investigations and after-action reviews.
• Provide field leadership during significant operational events.
• Recommend improvements to policies, procedures, and operational practices.
• Support major operational events when needed.

Reporting & Analytics

Develop and maintain reporting systems that provide leadership with meaningful operational information, including:

• Compliance and inspection scorecards.
• Officer performance metrics.
• Training completion reports.
• Audit summaries.
• Corrective action tracking.
• Body camera compliance metrics.
• Department KPIs.
• Executive dashboards.
• Client quality reports.

Use data and operational observations to identify trends, measure performance, and recommend improvements.

Policy & Process Improvement

• Develop and maintain company policies, procedures, compliance manuals, and inspection standards.
• Create and update training and compliance documentation.
• Identify opportunities to improve operational consistency and efficiency.
• Lead continuous improvement initiatives across the Compliance function.
• Collaborate with Operations, Human Resources, Recruiting, Scheduling, and Executive Leadership.

What We're Looking For Required Qualifications

• High school diploma or GED.
• Active Texas security license.
• Texas Level III Commissioned Security Officer License.
• At least 5 years of progressively responsible security management experience.
• At least 3 years of experience supervising field personnel.
• Experience developing and delivering training programs.
• Experience conducting classroom instruction.
• Experience managing compliance, quality assurance, auditing, or similar operational programs.
• Valid Texas driver's license with an acceptable driving record.
• Strong computer skills and proficiency with common business software.

Preferred Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, Education, Organizational Development, or a related field.
• Experience managing a multi-site security operation.
• Experience with security workforce management or compliance platforms.
• Experience with body-worn camera systems and evidence-management software.
• Experience developing policies, procedures, and operational standards.
• Experience with data analysis, performance reporting, and executive dashboards.
• Security training or instructor certifications.

Key Skills & Competencies

• Leadership and team development
• Training and adult learning
• Public speaking and presentation
• Curriculum development
• Quality assurance and auditing
• Regulatory and operational compliance
• Performance management
• Investigations and incident review
• Data analysis and reporting
• Project management
• Coaching and mentoring
• Policy and procedure development
• Technology administration
• Critical thinking and decision-making
• Change management
• Customer service
• Professionalism and integrity
• Continuous improvement

What Success Looks Like

Success in this role will be demonstrated through:

• Consistent completion and quality of compliance inspections.
• Improved operational audit results.
• Strong employee training and completion rates.
• Improved officer performance and field readiness.
• Reduction in recurring policy and operational deficiencies.
• High body camera compliance and accurate documentation.
• Reliable compliance reporting and actionable performance data.
• Strong productivity and performance within the Compliance Department.
• Effective implementation of continuous improvement initiatives.
• Positive client feedback regarding service quality and officer performance.

Physical & Schedule Requirements

This position requires regular travel between company and client locations and may involve:

• Conducting field inspections and site visits.
• Walking and standing for extended periods.
• Lifting and carrying equipment weighing up to 50 pounds.
• Operating computers, mobile devices, and classroom equipment.
• Responding to operational incidents as needed.
• Occasional evening, weekend, or holiday work based on operational requirements.

Technology & Equipment

The Director of Compliance may regularly use:

• Company vehicle
• Laptop and mobile phone
• TrackTik Workforce Management System
• Body Camera hardware and evidence-management software
• Microsoft Office
• Learning Management System (LMS)
• Presentation and classroom equipment
• Other company-issued technology and equipment

Why Join City Security Services?

This is an opportunity to take a leadership role in shaping compliance, training, quality assurance, and operational excellence across a growing security organization.

As Director of Compliance, you will have a direct impact on employee development, client service quality, operational accountability, and the systems that support our security professionals in the field.

If you are an experienced security leader who enjoys developing people, improving processes, and holding teams to high professional standards, we encourage you to apply.

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