ZipRecruiter

Log In

1

Call Jobs in Winnipeg, MB (NOW HIRING)

Moxies

Setter

Winnipeg, MB · On-site

Job Title: SetterAddress : 1620 Kenaston Blvd, Winnipeg, MB, R3P 0Y4Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and bubbly personalities to join ...

Best Buy Canada

Merchandiser (Part Time)

Winnipeg, MB · On-site

We are hiring immediately for a merchandiser , which we call a product process specialist at Best Buy . As a merchandiser , you will keep our store looking great. No experience required! Your ...

Aramark

Dietary Worker

Winnipeg, MB

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained. • ...

A&W

Day Counter Staff

Lockport, MB · On-site

From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.

A&W

Part Time Cashier & Cooks

Lockport, MB · On-site

From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.

A&W

Day Kitchen Staff

Lockport, MB · On-site

From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.

A&W

Supervisor

Lockport, MB · On-site

From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.

A&W

Opening Line Cook

Lockport, MB · On-site

From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.

Bimbo Canada

Market Sales Leader

Winnipeg, MB

Territory & Call-Cycle Management * Prioritize territory and planning tools using customer potential, data, and commercial priorities to execute the prescribed call cycle consistently across assigned ...

New

Marriott

Safety and Security Officer

Winnipeg, MB · On-site

Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard ...

Canad Inns

Room Reservation Sales Agent

Winnipeg, MB · On-site

Adhere to Canad Inns Call Quality Program.Maintain professional etiquette and provide effective customer service while corresponding with the Guest.Create and maintain reservations according to our ...

next page

Showing results 1-20

All JobsCall JobsCall Jobs in Winnipeg, MB

Call information

See Winnipeg, MB salary details

$9

$18

$33

How much do call jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call in Winnipeg, MB is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.78 and $19.44 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

Call jobs near you
Infographic showing various Call job openings in Winnipeg, MB as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,548 per year, or $18.5 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Winnipeg, MB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development