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Call Jobs in Warren, MI (NOW HIRING)

City Of Warren, MI

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Raw inbound call booking rate of 37%+ * Average handle time between 3-4.5 minutes * Quality score of 80%+ * Minimum of 35 inbound touches per day Core Values Love. Team. Professionalism. Today.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

ProCare Rx

Call Center Representative

Southfield, MI · On-site

$14.75 - $18.50/hr

Responsible for training call center new hires * Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

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Call information

See Warren, MI salary details

$10

$16

$23

How much do call jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for call in Warren, MI is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

Call jobs near you
Infographic showing various Call job openings in Warren, MI as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,993 per year, or $16.8 per hour.

CALL TAKER

City Of Warren, MI

Warren, MI • On-site

$30/hr

Part-time

Posted 10 days ago

Job description

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary. Receives, types and sends L.E.I.N. messages and broadcasts to appropriate units. Enters information into Computer Aided Dispatch consoles. This position may work the day, afternoon or midnight shift. Emergency dispatch is open 24 hours a day, 7 days a week; acceptance of 6 hour shift blocks required.
Requirements:
• Age 18 years or older by closing date of application
• Possession of a valid license to operate a motor vehicle in the State of Michigan.
• No felony convictions
• U.S Citizen
• At least two (2) full years of 9-1-1 emergency dispatch experience
• EMD Certification preferred through Priority Dispatch. Will through certification process for those that qualify.
Pay rate: $30.00/hour
Apply: Warren City Hall-Human Resources #410
One City Square, Warren, MI 48093
Weekdays 8:30 a.m.-4:30 p.m.
Deadline: Open until filled
EQUAL OPPORTUNITY EMPLOYER
To print the forms required for application, print:
• Application
• Full-time Release Info. Agreement form
• EEO form
• Drug Testing Policy and Procedure Statement
• Drug Free Workplace Policy
If you have any questions please contact Human Resources at 586-574-4670.

Apply