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Job Summary

Call Center Sales Specialist

GlobalFaces Direct

Full-time

In-Office | Toronto, ON, Canada

Position Profile

Our Call Centre is looking for highly talented, competitive sales professionals to join our outbound tele-fundraising team and provide our clients with best in class fundraising services. If you are like-minded, passionate about making a difference and have incredible sales skills to offer, we are looking for you to join us as a Call Center Sales Specialist!

Your Impact

As a Call Center Sales Specialist, your primary responsibility is to acquire a high volume of quality monthly donors for our clients: major charities in Canada and the United States. You will engage in value-based selling, further the charity relationship with potential and existing donors, and ensure the success of key fundraising campaigns. You will play a key role in not only helping to empower communities by conveying their stories, but also helping to transform the perspective of Canadians on the shape of charitable giving.

Successful candidates would be motivated to develop as sales professionals, engage in personal growth, cultivate positive relationships, and seek advancement opportunities within GlobalFaces Direct.

What You Will Do at GFD

• Enthusiastically engage prospective, existing & lapsed donors to understand their needs, customize our offering and ultimately acquire monthly donations to meet individual and team weekly targets.

• Participate and contribute in daily team huddles to build sales skills, support team learnings, and refine daily sales tactics.

• Develop creative solutions to challenges faced by donors such as changing policies, technology issues, representative verification, and charity knowledge.

• Execute against departmental donor acquisition strategy, tracking results and ability to quickly develop creative new strategies with an entrepreneurial spirit to ensure KPIs are being met.

What You Bring to GFD

Your Experience

• 1-2 years of experience in Sales as an individual contributor.

Your Skills, Competencies, Knowledge & Abilities

• Strong verbal communication and listening skills with an innate ability to be charismatic, socially intelligent, and persuasive.

• Competitive drive, internally motivated to hit the ground running and exceed targets.

• Friendly, motivated and perseverant self-starter with the ability to engage with a wide range of personalities on the phone.

• Bold, willing to take risks and think outside the box to problem solve in a timely manner.

• An instinct for team playing and the desire to be part of a successful, hardworking, results-oriented and supportive team.

• Passion for making an impact.

• A proven understanding of the complete sales cycle from rapport building, needs analysis through to objection handling, and closing.

• Goal-oriented to meet and exceed daily, weekly, and monthly targets and activities.

Your Technical skills

• Digital literacy skills; ability to juggle several online platforms and use a soft-phone program.

• Ability to learn and apply new technologies and applications swiftly.

What GFD Offers You

• Base salary plus commission, with a total compensation range of $40,000–$53,000 per year.

• Company wide Socials & Milestones Celebrations.

• Team nights and events.

• Paid sick days and Employee Assistance Programs, including mental health resources.

• Group Auto & Home Insurance discounts.

• Perkopolis Access – access to 1000s of discounts at major attractions including the ROM, CNE and Wonderland.

• Internal advancement opportunities and role development pathways.

• An open, inclusive and diverse working environment.

Additional Information

Work Hours: 12:00 pm – 8:00 pm, Monday to Friday

Any offer of employment will be subject to employment verification, including a criminal record check.

Candidates must be legally entitled to work in Canada at the time of their application.