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Call Tech Jobs in New York (NOW HIRING)

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Contact Center Technology and Process Improvement - Design and drive implementation of contact ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

BAMM USA

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Position Summary We are seeking a customer-focused Call Center Representative to provide ... The CST&T IT team or CST&T is NOT responsible for the team member's personal devices. If the CST&T ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

TEKsystems

Call Center Representative

Manhattan, NY · On-site

$18/hr

Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Call Center Representative

Manhattan, NY · On-site

$18/hr

Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Ned's Home

Be Seen First

Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Proficient in Microsoft Office and call center technology * Organized, detail-oriented, and adaptable in a fast-paced environment Compensation & Benefits * $70,000-$80,000 per year * Performance ...

Broadridge

Manager, Call Center

Edgewood, NY

Manage call center-client interactions, including performance feedback, calibration sessions, and ... Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including ...

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Infographic showing various Call Tech job openings in New York as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Operations

Raritan, NJ • On-site

Q1 Technologies
IT Services • 51 - 200 employees
Learn more about Q1 Technologiesexternal

Other

Re-posted 27 days ago

Job description

Job Title: Call Center Operations
Location: Raritan, NJ (Onsite)
Job Type: Contract
Job Description:
  • Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology and process changes/enhancements
    • Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development
    • Manage compliance review and approval process in Workfront and iMR for documentation, process, and technology changes
    • Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
    • Lead development and deployment of IVR and Fax solutions (and other contact center technologies as needed) through all phases of the product lifecycle
  • Contact Center Vendor Management - Support day-to-day coordination with key vendors to support patient accessibility and affordability programs.
    • Understand business requirements (e.g., product/program launches), communicate these to vendors
    • Oversee vendor plans/timelines to execute operations and/or process changes
    • Drive consistency and continuity of call center operations across the Company Brands/Therapeutic Areas (TA)
  • Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
    • Identify issues to focus root cause analysis and continuous improvement efforts
    • Facilitate vendor call performance processes ensure that call quality is aligned with standards
  • Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance.
Qualifications:
  • 10 years' call center operations experience is required
  • Relevant experience in the healthcare industry is strongly preferred.
  • Experience in the pharmaceutical industry is preferred.
  • Strong project management, analytical and interpersonal skills are required
  • Ability to partner effectively with internal and external stakeholders at various levels to oversee and manage multiple projects is required
  • Understanding of general system integrations and technologies is required.
  • Experience managing projects/vendors and budgets effectively is required
  • Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes.
  • Skills: Product Management, Oracle Siebel Functional -Call Center & Services
  • Experience Required: 8-10

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