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Call Representative Jobs in Tennessee (NOW HIRING)

Advanced Call Center Technologies

Be Seen First

Customer Service Representative

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Advanced Call Center Technologies

Be Seen First

Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

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Call Representative information

See Tennessee salary details

$9

$16

$22

How much do call representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call representative in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities in Tennessee are hiring for Call Representative jobs?

Cities in Tennessee with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Call Center Representative #26-22263

Lewisburg, TN • On-site

US Tech Solutions, Inc.
IT Services • 1 - 5K employees
Learn more about US Tech Solutions, Inc.external

$17/hr

Contractor

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Duration: 24 Months
Summary:
We are Customer Service for Client’s ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.
What we help them with:
  • Dealer referrals to distributors
  • Provide customers with order information, assistance
  • Product support: Parts and Equipment
  • Transactional: Orders, Claims and Invoicing
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
  • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
  • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
    Specific Responsibilities for this position may include:
  • Answer incoming calls and respond to customers emails
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Entering accurate ordering information into a company system.
  • Comfortable working in fast-paced environments
  • Strong time management and organizational skills
  • Proficiency in Microsoft Office Products (Excel, Word)
  • Familiarity with SAP and Call Center, and Sales Force a plus
 
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
  • Ability to analyze unlike information and draw conclusions/recommendations
  • Strong verbal, written and inter-personal communication skills
  • Proficiency in MS Office tools
  • High degree of self-motivation to address and improve business needs.
  • Sense of urgency, self-initiative, commitment and sense of ownership is a must.
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.
 
Minimum Requirements:
  • High School Diploma required
  • Agents must type 60+ WPM
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Experience in Microsoft Office
 
Preferred Requirements:
  • Associate degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of relevant customer service or call center experience.
  • Familiarity with SAP and Salesforce.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 
#ZR
US Tech Solutions logo

About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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