Non Call QA Supervisor
Sunrise, FL · On-site
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met ...
Non Call QA Supervisor
Sunrise, FL · On-site
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met ...
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met ...
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met ...
Training and Quality Assurance Coach - CA
San Bernardino, CA · On-site
$59K - $65K/yr
Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our MAP team located in San Bernardino, CA. This individual will be responsible for the development and ...
Training and Quality Assurance Coach - CA
San Bernardino, CA · On-site
$59K - $65K/yr
Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our MAP team located in San Bernardino, CA. This individual will be responsible for the development and ...
Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our MAP team located in San Bernardino, CA. This individual will be responsible for the development and ...
Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our MAP team located in San Bernardino, CA. This individual will be responsible for the development and ...
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.Under ...
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.Under ...
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.
Coaching & Development Liaison
Greenwood Village, CO · On-site
$24 - $27.50/hr
Utilize Call Quality (QA) evaluations, trends, and feedback to deliver consistent, actionable coaching to MSS agents. * Conduct routine call listening sessions to reinforce call structure, tone ...
Quick apply
Coaching & Development Liaison
Greenwood Village, CO · On-site
$24 - $27.50/hr
Utilize Call Quality (QA) evaluations, trends, and feedback to deliver consistent, actionable coaching to MSS agents. * Conduct routine call listening sessions to reinforce call structure, tone ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... QA/coaching programs to enhance agent performance and customer satisfaction. - Develop and maintain ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... QA/coaching programs to enhance agent performance and customer satisfaction. - Develop and maintain ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... QA/coaching programs to enhance agent performance and customer satisfaction. - Develop and maintain ...
Call Center QA Manager
Irving, TX · On-site
Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance ... QA/coaching programs to enhance agent performance and customer satisfaction. - Develop and maintain ...
Call Center QA Manager
Irving, TX · On-site
Manage real-time call center operations to optimize efficiency and effectiveness ... Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
Call Center QA Manager
Irving, TX · On-site
Manage real-time call center operations to optimize efficiency and effectiveness ... Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
Analyst, Quality Assurance
Houston, TX · On-site
Provide detailed, actionable feedback to supervisors and leadership to support coaching and ... Verify adherence to company policies, compliance requirements, and established call handling ...
Analyst, Quality Assurance
Houston, TX · On-site
Provide detailed, actionable feedback to supervisors and leadership to support coaching and ... Verify adherence to company policies, compliance requirements, and established call handling ...
The Quality Assurance Analyst will work closely with the First Impressions leadership team ... and coach the team. * Identify trends and patterns in call quality and develop strategies to ...
The Quality Assurance Analyst will work closely with the First Impressions leadership team ... and coach the team. * Identify trends and patterns in call quality and develop strategies to ...
The Quality Assurance Analyst will work closely with the First Impressions leadership team ... and coach the team. * Identify trends and patterns in call quality and develop strategies to ...
The Quality Assurance Analyst will work closely with the First Impressions leadership team ... and coach the team. * Identify trends and patterns in call quality and develop strategies to ...
Coaching * Training * Call Center Operations * Customer Service Leadership * Proven experience in high-volume support environments * Fully bilingual: * English * Spanish * Strong communication and ...
Coaching * Training * Call Center Operations * Customer Service Leadership * Proven experience in high-volume support environments * Fully bilingual: * English * Spanish * Strong communication and ...
Experience with call scoring, calibration, trend analysis, curriculum development, coaching, and facilitation. * Working knowledge of AI-assisted quality assurance, automated call monitoring, or ...
New
Experience with call scoring, calibration, trend analysis, curriculum development, coaching, and facilitation. * Working knowledge of AI-assisted quality assurance, automated call monitoring, or ...
New
Experience with call scoring, calibration, trend analysis, curriculum development, coaching, and facilitation. * Working knowledge of AI-assisted quality assurance, automated call monitoring, or ...
New
Experience with call scoring, calibration, trend analysis, curriculum development, coaching, and facilitation. * Working knowledge of AI-assisted quality assurance, automated call monitoring, or ...
New
Analyst, Quality Assurance
Houston, TX · On-site
The QA Analyst partners with supervisors, trainers, and operations leadership to identify coaching ... Verify adherence to company policies, compliance requirements, and established call handling ...
Analyst, Quality Assurance
Houston, TX · On-site
The QA Analyst partners with supervisors, trainers, and operations leadership to identify coaching ... Verify adherence to company policies, compliance requirements, and established call handling ...
QA Operator 1st Shift
Hazlehurst, MS · On-site
Verify receiving of incoming raw materials and ingredients, informs Shipping/Receiving Team Leader and QA Team Leader or QA Coach if any product does not meet specifications * Assist Production with ...
QA Operator 1st Shift
Hazlehurst, MS · On-site
Verify receiving of incoming raw materials and ingredients, informs Shipping/Receiving Team Leader and QA Team Leader or QA Coach if any product does not meet specifications * Assist Production with ...
QA Operator 1st Shift
Hazlehurst, MS · On-site
Verify receiving of incoming raw materials and ingredients, informs Shipping/Receiving Team Leader and QA Team Leader or QA Coach if any product does not meet specifications * Assist Production with ...
QA Operator 1st Shift
Hazlehurst, MS · On-site
Verify receiving of incoming raw materials and ingredients, informs Shipping/Receiving Team Leader and QA Team Leader or QA Coach if any product does not meet specifications * Assist Production with ...
Call Quality Analyst
Loveland, CO · On-site
$60K - $75K/yr
Ability to partner with other team members of the Call Center Quality Assurance team as well as team training & onboarding specialists and technical content specialists to ensure that each Customer ...
Call Quality Analyst
Loveland, CO · On-site
$60K - $75K/yr
Ability to partner with other team members of the Call Center Quality Assurance team as well as team training & onboarding specialists and technical content specialists to ensure that each Customer ...
Call Quality Assurance Coach information
See salary details
$5.29 - $7.45
0% of jobs
$7.45 - $9.62
0% of jobs
$9.62 - $11.78
0% of jobs
$11.78 - $13.94
0% of jobs
$15.17 is the 25th percentile. Wages below this are outliers.
$13.94 - $16.11
44% of jobs
$16.11 - $18.27
0% of jobs
The median wage is $19.35 / hr.
$18.27 - $20.43
12% of jobs
$20.43 - $22.60
9% of jobs
$23.57 is the 75th percentile. Wages above this are outliers.
$22.60 - $24.76
21% of jobs
$24.76 - $26.92
0% of jobs
$26.92 - $29.09
13% of jobs
$5
$20
$29
How much do call quality assurance coach jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for call quality assurance coach in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.04 per hour, depending on experience, location, and employer.
What cities are hiring for Call Quality Assurance Coach jobs?
Cities with the most Call Quality Assurance Coach job openings:
What states have the most Call Quality Assurance Coach jobs?
States with the most job openings for Call Quality Assurance Coach jobs include:
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For Call Quality Assurance Coach jobs, the most frequently searched job titles are:
Non Call QA Supervisor
Sunrise, FL • On-site
Convey Health Solutions
• Health Care and Social Assistance • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 13 days ago
Job description
Company Description
Convey Health Solutions is a BPO serving several Medicare Healthcare companies. At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very large-scale end-to-end health insurance processes for our business clients - from eligibility and enrollment processing to service, premium billing and payment processing, reconciliation and other related services.
Job Description
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process reconciliation, auditing, root cause analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise overall team members and workflow management. This position is also responsible for the delivery and completion of all Non-Call QA projects. Must also understand all Medicare products and processes as well as demonstrate knowledge of all department systems, e.g. Convey Health Solutions Medicare Service Platform System, Client Rx Claims System, ADP-Payroll System, in addition to CMS's database system. This individual must be able to provide appropriate assistance to team members as needed. This position is responsible for monitoring all Non Call transactions ensuring accurate processing of all transactions as well as adherence to CMS regulatory requirements if required. The incumbent will ensure that we are providing a superior level of service to our internal and external customers in an environment that is empowering, creative and constantly improving. In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO and others during implementation of new processes or process improvement efforts and system modifications to support new business and client Service Level Agreements (SLA).
Qualifications
Degree Bachelors Preferred major/area of study Quality Assurance / BusinessNumber of years of supervisory/management experience (if any) 2 years minimumNumber of years of experience 3 + Type of experience - Requires:
• Health Care Administration Business, related field or equivalent extensive experience in lieu of degree.
• Minimum 2 years administrative management experience in a company with interactive CMS contact.
• Minimum one year quality assurance and or training experience.
• Advanced knowledge of Medicare regulations and processes is required.
• Must have excellent oral and written skills.
• Knowledge of Medicare Requirements and use of CMS systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Convey Health Solutions is a BPO serving several Medicare Healthcare companies. At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very large-scale end-to-end health insurance processes for our business clients - from eligibility and enrollment processing to service, premium billing and payment processing, reconciliation and other related services.
Job Description
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process reconciliation, auditing, root cause analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise overall team members and workflow management. This position is also responsible for the delivery and completion of all Non-Call QA projects. Must also understand all Medicare products and processes as well as demonstrate knowledge of all department systems, e.g. Convey Health Solutions Medicare Service Platform System, Client Rx Claims System, ADP-Payroll System, in addition to CMS's database system. This individual must be able to provide appropriate assistance to team members as needed. This position is responsible for monitoring all Non Call transactions ensuring accurate processing of all transactions as well as adherence to CMS regulatory requirements if required. The incumbent will ensure that we are providing a superior level of service to our internal and external customers in an environment that is empowering, creative and constantly improving. In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO and others during implementation of new processes or process improvement efforts and system modifications to support new business and client Service Level Agreements (SLA).
Qualifications
Degree Bachelors Preferred major/area of study Quality Assurance / BusinessNumber of years of supervisory/management experience (if any) 2 years minimumNumber of years of experience 3 + Type of experience - Requires:
• Health Care Administration Business, related field or equivalent extensive experience in lieu of degree.
• Minimum 2 years administrative management experience in a company with interactive CMS contact.
• Minimum one year quality assurance and or training experience.
• Advanced knowledge of Medicare regulations and processes is required.
• Must have excellent oral and written skills.
• Knowledge of Medicare Requirements and use of CMS systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Convey Health Solutions
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2001