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Call Operator Jobs in Kentucky (NOW HIRING)

Dynata

Virtual Call Center Agent

Louisville, KY · On-site

$13/hr

We are looking for talented call center survey agents to perform outbound surveys from home with ... Flexible shifts within our operating hours Shift Details: Must be available to work within the ...

Savard Labor

Forklift Operator

Eddyville, KY · On-site

$669/wk

Forklift Operator Eddyville, KY 42038 Job Number: 43686483 Forklift Operators $669+ Weekly Join ... Call us at 225-930-0685 or 731-203-2244 Job ID# 43686483

Savard Group

Forklift Operator

Eddyville, KY · On-site

$16.72/hr

Forklift Operators $669+ Weekly Join SAVARD Personnel Group - where your skills are valued! Key ... Call us at 225-930-0685 or 731-203-2244 * Job ID# 43686483

Savard Group

Forklift Operator

Eddyville, KY · On-site

$669/wk

Forklift Operators $669+ Weekly Join SAVARD Personnel Group - where your skills are valued! Key ... Call us at 225-930-0685 or 731-203-2244 * Job ID# 43686483

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Call Operator information

See Kentucky salary details

$8

$17

$24

How much do call operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call operator in Kentucky is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $22.55 per hour, depending on experience, location, and employer.

What is a call operator?

Call operators are professionals who handle inbound and outbound calls on behalf of a business or organization. Their primary responsibilities include answering customer inquiries, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Call operators are often the first point of contact for customers and play a crucial role in delivering excellent customer service. They may work in call centers, customer support departments, or help desks across various industries.

What are the key skills and qualifications needed to thrive as a call operator, and why are they important?

To thrive as a Call Operator, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone systems is often required. Strong problem-solving skills, patience, and professionalism help individuals stand out in managing diverse customer inquiries. These skills ensure efficient, positive customer interactions and contribute to overall service quality and organizational reputation.

What are some common challenges faced by call operators and how can they be managed effectively?

Call Operators often encounter high call volumes, difficult or upset customers, and the need to quickly navigate multiple information systems. Managing these challenges involves developing strong communication skills, practicing patience, and remaining calm under pressure. Regular training, supportive team environments, and access to up-to-date resources can also help Call Operators handle challenging situations more effectively and maintain a positive customer experience.
Call Operator jobs near you
Infographic showing various Call Operator job openings in Kentucky as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,877 per year, or $17.7 per hour.

Call Monitoring Specialist

Zwicker & Associates, P.C.

Hebron, KY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

34th of 34 rated law firms

Job description

Description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.


Zwicker is presently seeking a Call Monitoring Specialist to join our team. A Call Monitoring Specialist plays a crucial role in maintaining quality and consistency in customer service interactions. Their main job is to listen to and evaluate recorded or live calls between customer service agents and clients to ensure that standards are being met. It's a role that blends analytical thinking with a deep understanding of human interaction.


The base hourly rate for this position is $19.00-$20.00.


Responsibilities include

  • Review live and recorded calls and evaluate the call based on predetermined criteria
  • Complete audit summary reports as directed
  • Provide feedback to operations as requested
  • Conduct Clean Desk and other audits as needed
  • Assist in the audit & review of employee training materials
  • Other duties as assigned


Requirements

  • Two years' experience in debt collections
  • Prior call monitoring or compliance experience preferred
  • Knowledge of the FDCPA
  • Strong listening skills
  • Strong computer skills and proficiency in Microsoft Excel, Word, and Outlook
  • Excellent communication skills both verbal and written - constant communication with major financial institutions, law firms, and management.
  • Ability to work independently
  • Strong organizational skills, ability to manage multiple priorities   
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in a fast-paced, community environment
  • Ability to maintain confidentiality and discretion
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule 
  • Be able to read and comprehend position-specific documents and correspondence


Physical Qualifications

  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking 


Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.                   

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/


Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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