Call Center Analyst/Help Desk Analyst Dauphin County, PA/On-Site 10+ Months Pay rate: $16/hr. Help Desk Analyst Contractors will work 5 days in the office and 5 days out of the office. They can ...
Call Center Analyst/Help Desk Analyst Dauphin County, PA/On-Site 10+ Months Pay rate: $16/hr. Help Desk Analyst Contractors will work 5 days in the office and 5 days out of the office. They can ...
... Center Analyst will be responsible for the following ... Detection, monitoring, analysis, resolution of security incidents; participate in providing ...
... Center Analyst will be responsible for the following ... Detection, monitoring, analysis, resolution of security incidents; participate in providing ...
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
Call Center Supervisor
Mount Laurel, NJ · On-site
$70K - $90K/yr
Monitor call center KPIs and identify trends, performance gaps, and opportunities for improvement ... Strong analytical skills with the ability to use performance data to identify problems and drive ...
New
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Call Center Supervisor
Mount Laurel, NJ · On-site
$70K - $90K/yr
Monitor call center KPIs and identify trends, performance gaps, and opportunities for improvement ... Strong analytical skills with the ability to use performance data to identify problems and drive ...
New
Monitoring Center Specialist - Anaheim
Anaheim, CA · On-site
$22 - $24.50/hr
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CAThe ideal candidates ... Strong verbal and written skills required - able to handle a high call volume and excellent ...
Monitoring Center Specialist - Anaheim
Anaheim, CA · On-site
$22 - $24.50/hr
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CAThe ideal candidates ... Strong verbal and written skills required - able to handle a high call volume and excellent ...
Call Center Manager
Union, NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...
Call Center Manager
Union, NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...
Call Center Collections Manager
Tampa, FL · On-site
... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
Call Center Collections Manager
Tampa, FL · On-site
... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
Quality Monitoring Analyst
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
Quality Monitoring Analyst
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
Quality Monitoring Analyst
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
Quality Monitoring Analyst
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
$50K - $92K/yr
... Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory ... Attend call monitoring and case review calibration sessions with the client and program management ...
Monitoring Center Specialist - Anaheim
Anaheim, CA · On-site
$22 - $24.50/hr
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CA . The ideal ... Strong verbal and written skills required - able to handle a high call volume and excellent ...
Monitoring Center Specialist - Anaheim
Anaheim, CA · On-site
$22 - $24.50/hr
We are seeking a Monitoring Center Specialist to join our team in Anaheim, CA . The ideal ... Strong verbal and written skills required - able to handle a high call volume and excellent ...
TMB - 26-503-54 Call Center Analyst I
Austin, TX · On-site
$4.0K/mo
Call Center Analyst I Classification: License and Permit Spec II Job Code: 0172 Position Number: 00072209 Department Number: 4204054 Salary Group: B16 FLSA Status: NonExempt Location: George H.W.
TMB - 26-503-54 Call Center Analyst I
Austin, TX · On-site
$4.0K/mo
Call Center Analyst I Classification: License and Permit Spec II Job Code: 0172 Position Number: 00072209 Department Number: 4204054 Salary Group: B16 FLSA Status: NonExempt Location: George H.W.
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
Call Center Manager
NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...
Call Center Manager
NJ · On-site
$80K - $99K/yr
The Call Center Manager is responsible for overseeing the daily operations of the call center ... Monitor key performance indicators (KPIs) such as call volume, response time, and customer ...
Event Monitoring Ctr Rep Prin
Columbus, OH · On-site
$16.75 - $20.75/hr
An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets ... Analyze and resolve advanced security-related issues using established procedures and ...
Event Monitoring Ctr Rep Prin
Columbus, OH · On-site
$16.75 - $20.75/hr
An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets ... Analyze and resolve advanced security-related issues using established procedures and ...
Job SummaryThe Command Center Analyst (CCA) monitors the operations of the Enterprise computer and application network environment including hardware and software. The incumbent works closely with ...
Job SummaryThe Command Center Analyst (CCA) monitors the operations of the Enterprise computer and application network environment including hardware and software. The incumbent works closely with ...
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
Command Center Analyst
Washington, DC · On-site
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
Edgeworth Monitoring Center Agent
Coraopolis, PA · On-site
$18.80/hr
Position: Monitoring Center Agent In-office only position; located in the Coraopolis area of ... Monitor and analyze security systems, cameras, and alarms using advanced computer systems for ...
Edgeworth Monitoring Center Agent
Coraopolis, PA · On-site
$18.80/hr
Position: Monitoring Center Agent In-office only position; located in the Coraopolis area of ... Monitor and analyze security systems, cameras, and alarms using advanced computer systems for ...
... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
... center footprint and operations that extend across multiple countries. We deliver Customer ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
... Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Monitor incidents and events in real-time for general awareness and issues that could impact staff ...
Call Monitoring Centre Analyst information
See salary details
$30K - $36.3K
7% of jobs
$36.3K - $42.5K
13% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$42.5K - $48.8K
28% of jobs
$48.8K - $55.1K
1% of jobs
The median wage is $56.3K / yr.
$55.1K - $61.4K
5% of jobs
$61.4K - $67.6K
1% of jobs
$67.6K - $73.9K
15% of jobs
$73.9K - $80.2K
4% of jobs
$80.5K is the 75th percentile. Wages above this are outliers.
$80.2K - $86.5K
11% of jobs
$86.5K - $92.7K
1% of jobs
$92.7K - $99K
14% of jobs
$30K
$64.6K
$99K
How much do call monitoring centre analyst jobs pay per year?
As of Sep 10, 2026, the average yearly pay for call monitoring centre analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Call Monitoring Centre Analyst jobs?
For Call Monitoring Centre Analyst jobs, the most frequently searched job titles are:
Call Center Analyst/Help Desk Analyst - Dauphin County, PA/On-Site
Dauphin, PA • On-site
$16/hr
Full-time
Re-posted 28 days ago
Job description
Call Center Analyst/Help Desk Analyst
Dauphin County, PA/On-Site
10+ Months
Pay rate: $16/hr.
Help Desk Analyst
Contractors will work 5 days in the office and 5 days out of the office.
They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken.
Dauphin County, PA/On-Site
10+ Months
Pay rate: $16/hr.
Help Desk Analyst
Contractors will work 5 days in the office and 5 days out of the office.
They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
• Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
• Escalates issues in accordance with defined procedures.
• Assists users through problem solving steps.
• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken.