Call Client Service Jobs in Windsor, ON (NOW HIRING)

Posting Description

Business Line: Personal Lines/Select - Agriculture & Equine Specialty

Hours Per Week: 35 (Full-Time)

Location: Ontario - Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Details: Full-Time, Permanent Position, Current Vacancy

Wage Transparency: The base salary range for this position is $85,000 to $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

The Agriculture & Equine Specialty team is seeking a Manager, Agriculture and Equine Specialty to support a high-performing client care team through day-to-day leadership, coaching, workflow coordination, service quality, and continuous improvement. This role will help create a positive, People First environment by building strong relationships, supporting team members, and promoting consistent, high-quality service. The successful candidate will provide operational guidance, support escalations, assist with team development, and contribute to process improvements as the Agriculture & Equine Specialty team continues to evolve. This is an excellent opportunity for someone with strong insurance knowledge, sound judgment, and a genuine interest in leadership, coaching, and client service excellence.

What You'll Do

• Support day-to-day team operations, workflow coordination, and service delivery.
• Provide guidance to team members on processes, systems, client service standards, and technical questions.
• Coach, mentor, and support team members to encourage skill development, confidence, and career growth.
• Help organize and facilitate team meetings, huddles, and communication of key updates.
• Support escalations and complex service situations, escalating decisions appropriately when needed.
• Help monitor workflow quality, service consistency, and team priorities.
• Identify opportunities to improve processes, efficiency, and the client experience.
• Support implementation of new workflows, strategies, and team initiatives.
• Foster a collaborative, respectful, solution-focused, and growth-oriented team environment.
• Recognize team successes and contribute to a culture where achievements are celebrated.

What You Bring

• Insurance Licensing is required
• Typically 5 years of experience in the property and casualty insurance industry.
• Agriculture, equine, farm, or rural insurance experience is considered a strong asset.
• Client Manager experience is considered an asset.
• Previous leadership, mentoring, training, or workflow coordination experience is considered an asset.
• Strong communication, coaching, and interpersonal skills.
• Sound judgment, professionalism, and the ability to escalate decisions appropriately.
• Strong organizational and time management skills.
• Collaborative, ethical, resilient, and practical approach to problem-solving.
• Ability to support change and contribute to continuous improvement.
• Positive attitude toward client service, team success, and business results.
• Solid working knowledge of computer operating systems and industry software, including EPIC and ARS.

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

 

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

 

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other's passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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Employment Type: FULL_TIME