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Call Centre Sme Jobs (NOW HIRING)

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · Remote

$43.75 - $59.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

North Creek Roofing

Contact Center Lead

Fife, WA · On-site

$60K - $75K/yr

What You Bring: * 2+ years of experience in customer service required, call center, or phone-based scheduling experience preferred * Previous leadership experience (team lead, floor support, SME, or ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site +1

$43.75 - $59.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site +1

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

MCI Careers

Subject Matter Expert (SME)

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this role, the SME will handle complex or escalated cases, interpret policies, and provide ...

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Call Centre Sme information

What job makes $10,000 a month without a degree?

A Call Centre SME (Subject Matter Expert) can potentially earn $10,000 or more per month through high-level client management, specialized knowledge, and performance bonuses. Such roles often require extensive experience, strong communication skills, and industry expertise, but typically do not require a formal degree. Compensation varies based on the company, location, and individual performance.

What is the difference between Call Centre Sme vs Customer Service Representative?

AspectCall Centre SmeCustomer Service Representative
CredentialsBasic customer service skills, industry-specific knowledgeBasic customer service skills, sometimes certifications in communication
Work EnvironmentCall centers, customer support teamsCall centers, retail, or office settings
Employer & IndustryTelecom, finance, retail sectorsRetail, telecom, healthcare sectors
Search & Comparison IntentUnderstanding specialized support roles in call centersGeneral customer service roles

The Call Centre Sme typically has specialized knowledge within a specific product or service area, providing expert support, whereas a Customer Service Representative handles general customer inquiries and issues. Both roles are vital in customer support but differ in expertise level and scope of responsibilities.

What does SME mean in a call center?

In a call center, SME stands for Subject Matter Expert, referring to an employee with specialized knowledge or skills in a particular area. SMEs often handle complex customer issues, provide training to other agents, and support quality assurance efforts to ensure accurate information is delivered to customers.

What is the role of SME in call center?

In a call center, an SME (Subject Matter Expert) provides specialized knowledge and guidance on specific products, services, or processes to support agents and improve customer service. They often assist with complex issues, develop training materials, and ensure accurate information is communicated to customers. SMEs may also participate in quality assurance and process improvement initiatives.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which often require leadership skills and industry experience. These positions can offer salaries significantly higher than entry-level customer service roles, especially in large organizations or industries like technology and finance.
Infographic showing various Call Centre Sme job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 68% Part Time, and 24% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution.
Child Care Scholarship Program SME (Remote)

Child Care Scholarship Program SME (Remote)

Serigor, Inc.

Columbia, MD • On-site, Remote

Part-time

Posted 10 days ago

Job description

Job Title: Child Care Scholarship Program SME
Duration: Part-time
Location: Columbia, MD (Remote)
Description:
We are seeking an experienced Child Care Scholarship (CCS) / Child Care Subsidy Subject Matter Expert (SME) to support the design, implementation, and operations of large-scale public assistance programs.
This role will play a critical part in supporting statewide child care subsidy initiatives aligned with federal requirements under the Child Care and Development Fund (CCDF), including eligibility determination, case management, provider payments, customer service operations, and compliance.
Key Responsibilities
  • Program Operations & Eligibility
    • Provide expertise in eligibility determination, redetermination, and case lifecycle management.
    • Interpret and apply federal and state policy requirements (e.g., 45 CFR 98).
    • Support high-volume program environments serving thousands of families.
  • Payment Processing & Provider Management
    • Advise provider payment workflows, invoice validation, and attendance tracking.
    • Support underpayment/overpayment resolution and audit readiness.
    • Ensure accuracy and compliance in payment authorization processes.
  • Customer Service & Operations
    • Guide best practices for call center and customer support operations.
    • Support SLA-driven service delivery across phone, portal, and digital channels.
    • Enable multilingual and accessibility-focused service models.
  • Systems & Technology
    • Provide SME input on:
      • Case management systems
      • CRM platforms such as Salesforce Service Cloud
      • Document management and paperless processing workflows
      • Support system integration, transition, and modernization initiatives
  • Compliance, QA & Fraud Prevention
    • Ensure alignment with CCDF, audit, and data security requirements.
    • Support quality assurance, compliance reviews, and fraud detection processes.
    • Assist in audit preparation and response activities.
  • Program Improvement & Innovation
    • Recommend automation, AI, and process improvements.
    • Develop SOPs, training materials, and performance metrics.
    • Drive efficiency and customer experience enhancements.

Required Experience:
8-12+ years of experience in:
  • Child care subsidy / public assistance programs
    OR
  • Closely related human services programs (Medicaid, SNAP, TANF, etc.)

Proven experience in:
  • Eligibility determination
  • Case management operations
  • Provider payment processing
  • Customer service environments

Preferred Experience:
  • Experience supporting CCDF-funded programs.
  • Experience with large-scale programs (20,000+ beneficiaries).
  • Background working with state or local government agencies.

Technical & Functional Skills
Familiarity with:
  • Case management systems (state-built or COTS)
  • CRM platforms (Salesforce preferred)
  • Document management systems
  • Data reporting and analytics tools
  • Understanding of compliance frameworks (audit, PII, security)

Nice to Have
Certifications such as:
  • PMP
  • CBAP
  • Agile (CSM/SAFe)
  • Similar certifications

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