The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with ...
New
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with ...
New
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with ...
New
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with ...
New
Patient Service Specialist-Access Center
Westbrook, ME · On-site
$20.27 - $24.36/hr
This position is a call center-based role and requires handling a high volume of inbound calls in a fast-paced environment. Successful candidates will be comfortable managing phone-based ...
Patient Service Specialist-Access Center
Westbrook, ME · On-site
$20.27 - $24.36/hr
This position is a call center-based role and requires handling a high volume of inbound calls in a fast-paced environment. Successful candidates will be comfortable managing phone-based ...
Patient Service Specialist-Access Center
Westbrook, ME · On-site
$20.27 - $24.36/hr
This position is a call center-based role and requires handling a high volume of inbound calls in a fast-paced environment. Successful candidates will be comfortable managing phone-based ...
Patient Service Specialist-Access Center
Westbrook, ME · On-site
$20.27 - $24.36/hr
This position is a call center-based role and requires handling a high volume of inbound calls in a fast-paced environment. Successful candidates will be comfortable managing phone-based ...
Care Access Switchboard Operator
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
York, ME · On-site
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
York, ME · On-site
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
York, ME · On-site
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Care Access Switchboard Operator
York, ME · On-site
$14.75 - $18.75/hr
The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director of the Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ...
Clinical Care Rep RN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN OBGYN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN OBGYN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Quick apply
Clinical Care Rep RN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN OBGYN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Quick apply
Clinical Care Rep RN OBGYN
South Portland, ME · On-site
$40.83/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Remote Customer Service Representatives - Prescription Savings Programs
Rochester, NH · On-site
$15/hr
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
Remote Customer Service Representatives - Prescription Savings Programs
Rochester, NH · On-site
$15/hr
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
... call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this ...
Clinical Care Rep RN
South Portland, ME · On-site
$60 - $72/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call centre environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site
$60 - $72/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call centre environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site
$55 - $75/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site
$55 - $75/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site +1
$33.34 - $48.31/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Clinical Care Rep RN
South Portland, ME · On-site +1
$33.34 - $48.31/hr
The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR ...
Customer Service Representative
Portland, ME · On-site
$16.25 - $22.25/hr
... Call Center. Ability to be a team player Exceptional customer service skills Strong oral and written communications skills Strong computer skills Ability to multi-task Additional Information Saikat ...
Customer Service Representative
Portland, ME · On-site
$16.25 - $22.25/hr
... Call Center. Ability to be a team player Exceptional customer service skills Strong oral and written communications skills Strong computer skills Ability to multi-task Additional Information Saikat ...
Customer Care Representative
$20 - $22/hr
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. * Engages with customers to assess needs and makes sales recommendations for ...
Quick apply
Customer Care Representative
$20 - $22/hr
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. * Engages with customers to assess needs and makes sales recommendations for ...
OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)
South Portland, ME · On-site
$23/hr
Have you ever worked in a call center? We can help you transfer that experience over. * An interest in increasing your knowledge and skills to help people with mental illness? As a Crisis Call ...
OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)
South Portland, ME · On-site
$23/hr
Have you ever worked in a call center? We can help you transfer that experience over. * An interest in increasing your knowledge and skills to help people with mental illness? As a Crisis Call ...
Call Center information
See Saco, ME salary details
$11.33 - $12.68
1% of jobs
$12.68 - $14.03
4% of jobs
$14.03 - $15.38
9% of jobs
$16.53 is the 25th percentile. Wages below this are outliers.
$15.38 - $16.73
13% of jobs
$16.73 - $18.08
22% of jobs
The median wage is $18.18 / hr.
$18.08 - $19.43
22% of jobs
$19.92 is the 75th percentile. Wages above this are outliers.
$19.43 - $20.78
14% of jobs
$20.78 - $22.13
8% of jobs
$22.13 - $23.48
4% of jobs
$23.48 - $24.83
3% of jobs
$24.83 - $26.18
1% of jobs
$11
$18
$26
How much do call center jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for call center in Saco, ME is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.14 per hour, depending on experience, location, and employer.
What is a call center job?
Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.
What are the key skills and qualifications needed to thrive as a call center representative?
To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.
What are the qualifications to get a call center job?
Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.
What are some common challenges faced by call center agents, and how can they be managed effectively?
Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.
What is the difference between Call Center vs Customer Service Representative?
| Aspect | Call Center | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; training provided | High school diploma; training provided |
| Work Environment | Call centers, often in large facilities | Office or remote, interacting with customers |
| Employer & Industry Usage | Customer service, sales, technical support | Customer support across various industries |
| Common Search & Comparison | Often compared for communication roles | Related but more personalized customer interaction |
While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.
What call center job pays the most?
The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Saco, ME?
The most popular types of Call Center jobs in Saco, ME are:
What are popular job titles related to Call Center jobs in Saco, ME?
For Call Center jobs in Saco, ME, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Saco, ME look for?
The top searched job categories for Call Center jobs in Saco, ME are:
What cities near Saco, ME are hiring for Call Center jobs?
Cities near Saco, ME with the most Call Center job openings:
Full-time
Posted 2 days ago
New
Job description
United States
Full time
R2026-719
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
About the Role
The Senior Manager, Customer Support will oversee the day-to-day operations of the ed2go customer support team, supporting more than 130,000 online learners annually across the United States and Canada.
This role will lead a remote team of approximately 30 employees, including customer support supervisors, senior/lead representatives, and a call center operations analyst, while also partnering with offshore support resources.
The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ability to lead teams in a fast-paced environment while balancing operational goals with quality service delivery.
What you'll do here:
Team Leadership & Support Operations
- Lead and support a customer service organization focused on responsiveness, accountability, and quality support.
- Coach and develop supervisors and frontline team members through regular feedback, performance management, and professional development.
- Support onboarding and training efforts to ensure new hires are prepared for success.
- Foster a collaborative and positive team environment across a fully remote workforce.
Operational Management
- Oversee daily customer support operations, including workflow management, service levels, and quality monitoring.
- Monitor and manage key operational metrics such as:
- SLA performance
- Customer satisfaction scores
- Quality assurance results
- Schedule adherence
- Handle time and staffing needs
- Partner with operations and analytics resources to support reporting, forecasting, and continuous process improvement.
- Identify opportunities to improve efficiency and streamline support processes.
Customer Experience
- Help ensure a positive and supportive experience for learners and partners across phone, email, chat, and web-based channels.
- Support quality assurance programs, coaching initiatives, and customer feedback efforts.
- Partner cross-functionally to address customer concerns and improve the overall learner experience.
- Assist with escalation management and support resolution of complex customer issues.
Strategic & Cross-Functional Partnership
- Contribute to operational planning and support organizational growth initiatives.
- Collaborate with internal teams on process improvements, support tools, and customer experience enhancements.
- Support ongoing efforts to improve scalability, reporting, and service consistency across the support organization.
Skills you will need here:
- Experience leading customer support or call center teams in a fast-paced environment.
- Experience managing supervisors and/or team leads.
- Strong understanding of customer support operations, workforce management, and performance metrics.
- Ability to analyze operational data and make informed decisions.
- Experience with customer support platforms such as Salesforce Service Cloud or similar systems.
- Strong communication, coaching, and interpersonal skills.
- Ability to manage competing priorities and lead through change.
Qualifications
- 7+ years of customer support or call center experience
- 3+ years of people leadership experience
- Experience managing remote teams preferred
- Experience with multi-channel support operations preferred
- Bachelor's degree or equivalent professional experience required
- EdTech or online learning industry experience is a plus
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com .
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target
$78,000.00 - $110,000.00 USD
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.