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Call Center Jobs in Portland, ME (NOW HIRING)

InterMED

Patient Services Representative

South Portland, ME · On-site

$18.25 - $23/hr

The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center ...

Dog House

Customer Service Representative

Brunswick, ME · On-site

$16.25 - $22.25/hr

Working in a call center, sales, or any other position of being on the phone all day assisting customers * Background in the HVAC and/or plumbing industry Benefits you will enjoy working with us:

Dog House

Customer Service Representative

Brunswick, ME · On-site

$16.25 - $22.25/hr

Working in a call center, sales, or any other position of being on the phone all day assisting customers * Background in the HVAC and/or plumbing industry Benefits you will enjoy working with us:

DOGHOUSE INC

Customer Service Representative

Brunswick, ME · On-site

$16.25 - $22.25/hr

Working in a call center, sales, or any other position of being on the phone all day assisting customers * Background in the HVAC and/or plumbing industry Benefits you will enjoy working with us:

Dog House

Customer Service Representative

Brunswick, ME

$16.25 - $22.25/hr

Working in a call center, sales, or any other position of being on the phone all day assisting customers * Background in the HVAC and/or plumbing industry Benefits you will enjoy working with us:

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All JobsCall Center JobsCall Center Jobs in Portland, ME

Call Center information

See Portland, ME salary details

$11

$18

$25

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Portland, ME is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.66 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Portland, ME?

The most popular types of Call Center jobs in Portland, ME are:

What are popular job titles related to Call Center jobs in Portland, ME?

For Call Center jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Portland, ME look for?

The top searched job categories for Call Center jobs in Portland, ME are:

What cities near Portland, ME are hiring for Call Center jobs?

Cities near Portland, ME with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Portland, ME as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,118 per year, or $18.3 per hour.

Patient Services Representative

InterMED

South Portland, ME • On-site

$18.25 - $23/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

InterMed (Maine) rating

8.5

Company rating: 8.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center environment. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb active listening and communications skills.
ESSENTIAL FUNCTIONS

  • Primarily answer incoming phone calls for multiple Primary Care practices.
  • Redirect calls for Specialty Departments when needed
  • Schedule routine and follow-up patient appointments
  • Reschedule or cancel appointments as needed
  • Confirm future appointments
  • Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
  • Assist patients with prescription refill requests
  • Assist patients with referral requests
  • Provide general practice information for patients as needed
  • Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
  • Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
  • Other responsibilities as directed by supervisor, coordinator, or manager
JOB REQUIREMENTS
  • High School Diploma or equivalent required
  • Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
  • Strong organizational skills
  • Excellent professional judgment, phone skills and decision making ability
  • Proficiency with Windows based computer applications
  • Flexibility and willingness to work as a team member
  • Able to prioritize and handle multiple tasks
  • Active listening skills
  • Ability to proficiently use telephone system
  • Excellent typing and computer ability while simultaneously maintaining a telephone conversation
  • Ability to consistently meet and adhere to performance and quality metrics
  • Ability to demonstrate and uphold InterMed's Values
  • On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
  • State of Maine residence is required
  • Professional appearance

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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