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Call Center Jobs in Novi, MI (NOW HIRING)

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team! RESPONSIBILITIES Lead Generation Extraordinaire: * Dive into outbound ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team! RESPONSIBILITIES Lead Generation Extraordinaire: * Dive into outbound ...

FlashParking

Parking Call Center Representative

Detroit, MI · On-site

$14.75 - $18.25/hr

Call Center Representative The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guests can ...

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How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Novi, MI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
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What are the most commonly searched types of Call Center jobs in Novi, MI?

The most popular types of Call Center jobs in Novi, MI are:

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For Call Center jobs in Novi, MI, the most frequently searched job titles are:

What cities near Novi, MI are hiring for Call Center jobs?

Cities near Novi, MI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Novi, MI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,954 per year, or $16.8 per hour.

Onsite Call Center Representative- Afternoons

Qualfon

Highland Park, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

11th of 72 rated call and contact centers

Job description

Overview
$20.00/hr | Onsite Call Center Representative | Shifts: 2:30PM-11:15pm | Training for the 8 weeks: 4pm-1am
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities
What You'll Do
  • Answer inbound customer service calls, emails and chats
  • Assist with:
    • Credit card and consumer loan questions
    • Fraud-related inquiries and authorizations
    • Checking, savings, and CD account maintenance
  • Help members recover online credentials
  • Complete account updates (authorized users, balance transfers, IRA changes)
  • Document interactions clearly and accurately
  • Escalate issues when needed and follow established procedures
  • Meet service level, quality, and attendance expectations

Qualifications
What We're Looking For
  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
  • Call center experience preferred but not required
  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Comfortable handling difficult conversations professionally
  • Ability to multitask in multiple computer systems
  • Typing speed: 20 WPM with 90% accuracy
  • Reliable attendance and willingness to work scheduled shifts
  • Basic computer and troubleshooting skills

Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $20.00 - USD $20.00 /Hr.

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