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Call Center Jobs in Columbia, SC (NOW HIRING)

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Employment Type: Full-Time Pay Rate: $19 per hour Benefits: Medical ...

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Employment Type: Full-Time Pay Rate: $19 per hour Benefits: Medical ...

EchoStar

Call Center Sales Rep - Remote

Columbia, SC · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

EchoStar

Call Center Sales Rep - Remote

Columbia, SC · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

EchoStar

Call Center Sales Rep - Remote

Columbia, SC · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

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Call Center information

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$10

$16

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How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Columbia, SC is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.79 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Columbia, SC?

The most popular types of Call Center jobs in Columbia, SC are:

What are popular job titles related to Call Center jobs in Columbia, SC?

For Call Center jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Columbia, SC look for?

The top searched job categories for Call Center jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Call Center jobs?

Cities near Columbia, SC with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Columbia, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,468 per year, or $16.6 per hour.

Call Center Agent

Conduent, Inc.

Columbia, SC • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description


Title: Call Center Agent (Customer Service Specialist)
Location: Columbia, SC (Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Employment Type: Full-Time
Pay Rate: $19 per hour
Benefits: Medical, Dental, Vision, Paid Time Off, Vacation, and Company Benefits Package
Position Summary
We are seeking a dedicated and experienced Call Center Agent (Customer Service Specialist) to join our team in Columbia, South Carolina. This role serves as a Level 2 point of contact for resolving escalated customer inquiries, conducting research, and gathering information related to customer requests and work assignments. The ideal candidate will possess strong customer service expertise, exceptional communication skills, and the ability to navigate complex customer situations while maintaining high standards of professionalism and accuracy.
This position supports the South Carolina Child Support Program and works closely with state personnel and customers. The Customer Service Specialist operates under general supervision and is responsible for meeting established service level standards for courtesy, accuracy, and response time.
Key Responsibilities
  • Serve as a Level 2 escalation resource for customer inquiries and issue resolution.
  • Research and gather information necessary to address complex customer concerns.
  • Coordinate with State Regional Contact Personnel regarding assigned tasks and customer requests.
  • Deliver outstanding customer service while meeting performance and quality standards.
  • Maintain accurate documentation of customer interactions and case information.
  • Communicate professionally with internal teams, customers, and external stakeholders.
  • Analyze customer concerns and recommend appropriate resolutions.
  • Demonstrate reliability, professionalism, and punctuality in a customer-facing environment.
  • Support operational goals and contribute to a positive team atmosphere.

Required Qualifications
  • High School Diploma or equivalent required.
  • Minimum of 3 years of experience in a large-scale, complex, multi-function call center environment.
  • Minimum of 1 year of experience in a lead, supervisory, or task management role.
  • Strong organizational and interpersonal communication skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Ability to maintain professionalism in a customer-facing environment.
  • Proficiency with Microsoft Windows, Word, Excel, and Outlook.
  • Dependable work history with strong attendance and performance records.

Preferred Qualifications
  • Experience working within Child Support Services or a related government program.
  • Knowledge of child support processes and regulations.
  • Experience collaborating with government agencies or public service programs.

Additional Requirements
  • Successful completion of a background check.
  • Successful completion of a drug screening.
  • Ability to work onsite in Columbia, SC.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.00
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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