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Call Center Jobs in Brandon, SD (NOW HIRING)

Vervent

Call Center Agent

Sioux Falls, SD · On-site

$17.50 - $19.50/hr

The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

Vervent Inc

Call Center Agent

Sioux Falls, SD · On-site

$17.50 - $19.50/hr

The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

Sioux Falls Ford

BDC Service Representative

Sioux Falls, SD · On-site

$15.50 - $20/hr

As an Automotive Call Center Representative/BDC Agent, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high ...

BankEasy

Contact Center Specialist

Sioux Falls, SD · On-site

Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center. * Be responsible for promoting the bank's philosophy of excellent ...

Bankeasy

Contact Center Specialist

Sioux Falls, SD · On-site

Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center. * Be responsible for promoting the bank's philosophy of excellent ...

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How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Brandon, SD is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.33 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
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What are the most commonly searched types of Call Center jobs in Brandon, SD?

The most popular types of Call Center jobs in Brandon, SD are:

What cities near Brandon, SD are hiring for Call Center jobs?

Cities near Brandon, SD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Brandon, SD as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,481 per year, or $18 per hour.

Call Center Agent

Vervent

Sioux Falls, SD • On-site

$17.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment!
WHERE: Vervent - 2700 S Lorraine Place, Sioux Falls, SD 57106
WHY: You need a job & we're hiring!
WHEN: Start date: September 21, 2026
PAY: $17.50-19.50/hour - this position is eligible for monthly incentives in addition to base pay!
BENEFITS: Full benefits offered - Medical, Dental, Vision, 401k - More details below!
SCHEDULE: Multiple schedules offered
Details:
The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.
Why Vervent? Company Perks:
  • Medical, FSA & HSA, Dental, Vision + More!
  • 401k - 100% vested once you start contributing. Generous company match!
  • Regular employee health, wellness & engagement activities!
  • Pet Insurance, because fur babies are important to us too!

About Vervent:
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .
If you're interested in reviewing the full job description, continue reading below...
Primary Responsibilities:
  • Meet and surpass key performance indicators as specified by Management.
  • Provide an exceptional customer experience within all communication channels.
  • Knowledge and adherence to specific guidelines by portfolio.
  • Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
  • Properly follow up on all assigned tasks as needed.
  • Process all transactions and communications accurately.
  • Protect consumer data in all communications.
  • Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
  • Promote good working relations with all other internal and external teams.
  • Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.

#LI-JJ1, #LI-VW1, #LI-Onsite
Requirements
  • High School Diploma or equivalent required.
  • Must be fluent in English, with strong verbal and written communication skills.
  • Six (6) months of collection/customer service experience in a call center environment.
  • Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
  • Exceptional customer service skills, good communication, and organization skills.
  • Able to handle diverse duties and changing processes/deadlines.
  • Ability to work in a fast-paced environment.
  • Ability to work in teams.

Additional Vervent Details:
  • Founded in 1986, purchased by current CEO, David Johnson, in 2008
  • Privately owned by Stone Point Capital, Vervent Management and other passive investors
  • 1,500 Employees
  • Lines of Business:
  • Primary Servicing - Loan, Credit Card, and Lease Servicing
  • Capital Markets Services - Backup Servicing, Verifications, Structured Settlements, eVault, etc.
  • Credit Card Programs - Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
  • Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com .
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary:
The pay range for this role is $17.50 to $19.50 per hour, plus the opportunity to earn monthly incentives.

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