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Call Center Telephony Business Analyst Jobs (NOW HIRING)

McBride

Salesforce QA Tester

Manhattan, NY · Remote

$95K - $105K/yr

... business analysts. * Execute test scripts covering Salesforce functional, integration, and user ... Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a ... Own telephony technology to ensure seamless communication and operations within the call center.

Windows USA

Call Center QA Manager

Irving, TX · On-site

The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a ... Key Responsibilities: - Own telephony technology to ensure seamless communication and operations ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a ... Key Responsibilities: - Own telephony technology to ensure seamless communication and operations ...

TecTammina

Call Center Manager

Tampa, FL · On-site

... business impact Qualifications Application support for Telephony (ECCS applications) Interface ... collection and analysis of metrics Additional Information Share the Profiles to mahesh ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

... IVR, vectoring, call center services, and unified communications * Maintain accurate 911/E911 ... Analyze and optimize vector routing, ARS routing tables, dial plans, and route patterns

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How much do call center telephony business analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center telephony business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What are popular job titles related to Call Center Telephony Business Analyst jobs?

For Call Center Telephony Business Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Telephony Business Analyst job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

Call Center Information Specialist 1

Wichita, KS • On-site

City of Wichita
1 - 5K employees
Learn more about City of Wichitaexternal

$81K - $81K/yr

Other

Posted 4 days ago

City Of Wichita rating

8.7

Company rating: 8.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

177th of 858 rated public administrative organizations

Job description

Call Center Specialist for Public Works & Utilities

The Call Center Specialist for Public Works & Utilities plays a vital role in delivering exceptional customer service and accurate information to citizens regarding the Water Utility and other City departments. Reporting directly to the Call Center Supervisor, this position is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate, resources, institutional knowledge and directed training. The Specialist ensures efficient handling of inquiries, complaints, and service requests. This role requires a proactive approach to customer service, ensuring that citizens receive timely, clear, and accurate information. The Specialist's performance is closely monitored against set goals and is evaluated on a daily, weekly, monthly, and annual basis. This position represents the front line of communication between the City and its residents, requiring a high level of professionalism, empathy, and problem-solving abilities.

Workdays and Hours - Monday - Friday - 8:00am - 5:00pm Bargaining Unit: Service Employee's International (SEIU) Employees within the department or division shall be given first consideration Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.
Requirements of Work
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Knowledge of administration and clerical processes.
  • Excellent use of active listening, problem solving and analysis skills
  • Ability to use a computer to access, interpret, and record information.
  • Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
  • Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
  • Ability to communicate clearly and effectively, both orally and in writing.
  • Ability to provide excellent customer service.
  • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Experience and Training

Required Experience and Training High school Diploma One (1) year of experience in a call center providing customer service. One (1) year of experience managing and responding to a large volume of customer calls daily. Must be legally authorized to work in the United States without the need of a sponsorship. Attainment of passing scores on pre-employment tests:

  1. Call Center Customer Service Survey
  2. Call Center Customer Service Scenarios
  3. Call Center Math

Preferred Experience and Training Six (6) months of experience in a public utility or government-related call center. Familiarity with municipal water systems, utilities management, or city services. Proficiency with CRM (Customer Relationship Management) software and other call center technologies. Bilingual in Spanish.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

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